Intelligent express cabinet is a kind of equipment that uses Internet of Things technology to realize self-service access of express delivery, which can effectively solve the "last mile" problem of express delivery terminal delivery and improve the efficiency and experience of couriers and users. Smart express cabinet has the following advantages:

Save labor costs. The intelligent express cabinet can realize the unattended automatic operation, reduce the number and time of manual delivery, and reduce the labor cost and management cost.

Improve distribution efficiency. Intelligent express cabinet can be realized24Hours of uninterrupted service avoids secondary delivery caused by users not being at home or not being able to contact, thus shortening the delivery cycle and waiting time.

Guaranteed user experience. The intelligent express cabinet allows users to choose the time and place of picking up, meet the personalized needs of users, and also protect the privacy and safety of users.

Expand value-added services. Intelligent express cabinet can provide a variety of value-added services such as delivery, collection and payment, advertising push, etc., increasing user stickiness and income sources.

With the rapid development of e-commerce and express delivery industry, the market size and delivery volume of smart express cabinets are also showing explosive growth. According to data from the Champ Consulting Group,2022In, China's smart express cabinet market size breakthrough470billion, with a year-on-year growth rate of over30%. Expected2023The size of China's smart express cabinet market will reach500Billion yuan, the amount will exceed150Ten thousand groups.

However, the smart express cabinet industry is also facing some challenges and problems, mainly including the following aspects:

Long investment recovery cycle. The construction cost of intelligent express cabinet is high, including equipment procurement, installation, maintenance and other costs. At the same time, due to the high operating costs such as property management fees and electricity charges, as well as the influence of non-uniform charging standards and low user utilization rates, the profit space of intelligent express cabinets is small and the investment recovery period is long.

User habits are not uniform. Due to the different acceptance and usage habits of users in different regions and groups for intelligent express cabinets, there are great differences in the utilization rate and satisfaction of intelligent express cabinets. Some users are not familiar with the operation of the smart express cabinet, or are not satisfied with the charging standard, or have doubts about the safety and quality of the express cabinet, which affects the promotion and use of the smart express cabinet.

Industry standards are not perfect. At present, the intelligent express cabinet industry has not formed a unified industry standard and specification, which leads to the incompatibility and incompatibility of equipment, systems, interfaces and codes among various enterprises, which affects the operation efficiency and user experience of intelligent express cabinet. At the same time, it also brings difficulties to industry supervision and rights protection.

Regulatory policy is unclear. At present, there are no clear regulatory policies and laws and regulations in the intelligent express cabinet industry, which leads to vicious competition, infringement of users' rights and interests, violation of contract agreements and other non-standard behaviors in some enterprises, which affects the healthy development of the industry. At the same time, it also provides users with channels for complaints and rights protection when they encounter problems.

In view of the above problems, this paper puts forward the following countermeasures:

Increase capital investment and optimize the operation mode. Intelligent express cabinet enterprises should increase capital investment, improve equipment quality and technical level, reduce equipment failure rate and maintenance costs. At the same time, we should optimize the operation mode and explore diversified profit methods, such as increasing advertising revenue, providing value-added services, and sharing revenue with property cooperation, so as to improve the income level and profit margin.

Strengthen user education and enhance user experience. Intelligent express cabinet enterprises should strengthen user education and improve users' awareness and utilization rate of intelligent express cabinets through online and offline publicity, training and guidance. At the same time, user experience should be improved, and user satisfaction and loyalty should be improved by optimizing equipment design, simplifying operation procedures, and improving service functions.

Develop industry standards and share resources. Smart express cabinet companies should actively participate in the formulation and promotion of industry standards, realize the unification and compatibility of equipment, systems, interfaces, coding, etc., and improve the standardization and intensification of the industry. At the same time, resource sharing should be realized, through the establishment of a unified platform and database, to achieve cross-enterprise, cross-regional, cross-brand information exchange and data sharing.

Improve regulatory policies to protect the rights and interests of users. Smart express cabinet companies should abide by relevant laws and regulations, regulate their own business behavior, and avoid vicious competition, infringement of user rights, and violation of contract agreements. At the same time, we should improve the regulatory policy, establish an effective supervision mechanism and punishment mechanism, and ensure that users have channels to complain and protect their rights when they encounter problems.

Shangpu Consulting believes that the intelligent express cabinet is a new type of logistics equipment with broad development prospects, which can effectively solve the "last mile" problem of express delivery. With the rapid development of e-commerce and express delivery industry and the promotion of policy support and other factors, the market size and volume of smart express cabinets have also shown explosive growth. However, the intelligent express cabinet industry is also facing some challenges and problems, which need to be solved by increasing capital investment, optimizing the operation mode, strengthening user education, improving user experience, formulating industry standards, realizing resource sharing, improving regulatory policies, and protecting users' rights and interests. Only in this way can the smart express cabinet industry achieve sustainable and healthy development and bring more convenience and value to the society and users.