The Concept and Value of 1. Enterprise Training Consulting

The concept of enterprise training consulting

Enterprise training consulting is a professional consulting activity that provides enterprises with a full range of services such as training needs analysis, training program design, training content development, training implementation management, and training effect evaluation. The purpose of enterprise training consultation is to formulate a training system and plan in line with the characteristics and needs of the enterprise according to the strategic objectives, organizational structure, talent structure, job responsibilities, competency model and other factors of the enterprise, improve the knowledge, skills and behavior literacy of employees, promote the personal development and career planning of employees, improve the ability and performance of employees, and enhance the core competitiveness and market advantage of the enterprise.

The Value of Enterprise Training Consulting

Enterprise training consulting has the following aspects of value:

（1) Help enterprises identify and solve training problems. Through the analysis and diagnosis of the current situation of the enterprise, the key problems affecting the ability and performance of employees are found out, and targeted solutions are worked out to avoid blind or ineffective training investment.

（2) Help enterprises to establish and improve the training system. Through combing and aligning the strategic objectives, organizational structure, talent structure, job responsibilities, competency model and other factors of the enterprise, a training system suitable for the development stage and characteristics of the enterprise is established, including training objectives, training contents, training methods, training objects, training time, training budget and other elements, so as to form a set of scientific, reasonable and sustainable training plan.

（3) Help enterprises to provide and optimize training content. Through the research and analysis of the market and industry, combined with their own professional knowledge and experience, for enterprises to provide or develop high-quality and meet the needs of the training content, including theoretical knowledge, case analysis, practical exercises and other forms, to ensure that the training content and the actual work of employees and performance related, improve the absorption and application effect of training content.

（4) Help enterprises to manage and evaluate the training effect. Through the use of advanced training management platforms such as Cloud School, we provide enterprises with training implementation management and supervision services, including training notification, training registration, training check-in, training feedback, training assessment and other links to ensure the smooth progress and quality control of training. At the same time, through the use of scientific training effect evaluation models and methods, to provide enterprises with training effect evaluation and improvement suggestions, including satisfaction evaluation, learning effect evaluation, behavior transformation evaluation, performance improvement evaluation and other levels, to quantify and demonstrate the input-output ratio and value return of training.

Process and Method of 2. Enterprise Training Consulting

Enterprise training consulting process

The process of enterprise training consulting generally includes the following five stages:

（1) Demand analysis phase. At this stage, the corporate training consultant communicates with the corporate leadership or human resources department to understand the company's strategic objectives, organizational structure, talent structure, job responsibilities, competency model and other basic information, to clarify the company's training needs and expectations, and to determine the objectives and scope of training consulting.

（21) Diagnostic analysis phase. At this stage, the corporate training consultant conducts a comprehensive diagnosis and analysis of the current situation of the company through questionnaires, in-depth interviews, focus groups, observation methods, etc., to find out the key issues and reasons that affect the ability and performance of employees, and to determine the training and consulting Key points and difficulties.

（3) Scheme design stage. At this stage, the enterprise training consultant, based on the results of the diagnostic analysis, combined with the best practices of the market and the industry, formulates a practical training plan for the enterprise, including training objectives, training content, training methods, training objects, training time, training budget and other elements, and communicates and confirms with the enterprise.

（41) Implementation management stage. At this stage, the enterprise training consultant provides or develops high-quality and meet the needs of the training content for the enterprise according to the content of the scheme design, and uses the advanced training management platform such as cloud school to provide the implementation management and supervision services of the training for the enterprise, so as to ensure the smooth progress and quality control of the training.

（5) Effect evaluation stage. At this stage, the enterprise training consultant uses scientific training effect evaluation model and method to provide the enterprise with training effect evaluation and improvement suggestions, quantify and display the input-output ratio and value return of training, and summarize and feedback with the enterprise.

Methods of Enterprise Training Consulting

Enterprise training consulting methods are mainly the following:

（1) Demand analysis method. The demand analysis method is to sort out and align the strategic objectives, organizational structure, talent structure, job responsibilities, competency model and other factors of the enterprise, to clarify the training needs and expectations of the enterprise, and to determine the objectives and scope of training consulting. The main steps of requirements analysis include: identifying the objects, methods and tools of requirements analysis; collecting and organizing data for requirements analysis; analyzing and identifying training needs; and preparing and submitting requirements analysis reports.

（2) Diagnostic analysis. Diagnostic analysis is a comprehensive diagnosis and analysis of the current situation of the enterprise, to find out the key problems and causes that affect the ability and performance of employees, and to determine the key and difficult points of training consultation. The main steps of diagnostic analysis include: identifying the objects, methods and tools of diagnostic analysis; collecting and organizing data for diagnostic analysis; analyzing and identifying training problems; and preparing and submitting diagnostic analysis reports.

（3) Scheme design method. The program design method is based on the results of diagnostic analysis, combined with the best practices of the market and industry, to develop a practical training program for enterprises, including training objectives, training content, training methods, training objects, training time, training budget and other elements. The main steps of the programme design method include: determining the principles, methods and tools of programme design; setting training objectives; designing training content; selecting training methods; identifying training targets; scheduling training; budgeting training costs; and preparing and submitting programme design reports.

（4) Implement the management law. The implementation management method is to provide or develop high-quality and meet the needs of training content for enterprises according to the content of the scheme design, and use advanced training management platforms such as cloud school to provide enterprises with training implementation management and supervision services to ensure the smooth progress and quality control of training. The main steps of implementing the management law include: determining the principles, methods and tools for implementing management; providing or developing training content; issuing training notices; organizing training registration; arranging training venues, equipment, materials, etc.; implementing training check-in, feedback, assessment, etc.; supervising and evaluating the quality of training; preparing and submitting implementation management reports.

（5) Effect evaluation method. The effect evaluation method is to use scientific training effect evaluation models and methods to provide enterprises with training effect evaluation and improvement suggestions, quantify and demonstrate the input-output ratio and value return of training. The main steps of the effectiveness assessment method include: determining the principles, methods and tools for effectiveness assessment; selecting models and indicators for effectiveness assessment; collecting and organizing data for effectiveness assessment; analyzing and calculating the results of effectiveness assessment; making recommendations for effectiveness assessment; and preparing and submitting effectiveness assessment reports.

Case and Prospect of 3. Enterprise Training Consulting

The Case of Enterprise Training Consulting

Shangpu Consulting Company can provide human resources management consulting services for enterprises, covering human resources strategic planning, organizational structure design, talent incentive and performance management, talent training and development and other fields. The corporate training consulting service of Shangpu Consulting Company is one of its core businesses, and its service targets include well-known enterprises in many industries such as finance, manufacturing, medical care, and education. The following is a case of corporate training consulting services provided by Champ Consulting for a manufacturing company:

The manufacturing company is an enterprise specializing in the production and sales of high-end machinery and equipment. Its products involve aviation, aerospace, military and other fields, with high technical content and market share. In recent years, with the intensification of market competition and the diversification of customer needs, the company is facing problems such as insufficient product innovation capabilities, low employee skills, and high employee turnover, which have affected its market competitiveness and profitability. In order to solve these problems, the company decided to conduct comprehensive training for its employees, improve their ability and performance, and lay a solid talent foundation for its future development.

The company signed a one-year training consulting contract with Shangpu Consulting, and Shangpu Consulting provided it with a full range of training consulting services. Champ Consulting conducted training and consulting for the company in accordance with the following process:

（1) Demand analysis phase. Shangpu Consulting Company has communicated with the leadership and human resources department of the enterprise for many times to understand the basic situation of the enterprise's strategic objectives, organizational structure, talent structure, job responsibilities, competency model, etc., to clarify the training needs and expectations of the enterprise, and to determine the objectives and scope of training consulting. After analysis, Shangpu Consulting Company found that the training needs of the company are mainly concentrated in the following aspects: improving the product knowledge and technical ability of employees; improving the innovative thinking and problem-solving ability of employees; improving the communication and cooperation and customer service ability of employees; and improving the professional quality and loyalty of employees.

（21) Diagnostic analysis phase. Through questionnaires, in-depth interviews, focus groups, observation methods and other ways, Shangpu Consulting conducted a comprehensive diagnosis and analysis of the current situation of the enterprise, identified the key problems and reasons affecting the ability and performance of employees, and identified the key and difficult points of training and consulting. After analysis, Shangpu Consulting Company found that the company has the following main problems: product knowledge and technical capabilities are not balanced, some employees lack in-depth understanding of product principles, functions, advantages, etc., resulting in unstable product quality and customer satisfaction Low; lack of innovative thinking and problem-solving capabilities, and some employees lack keen insight into market changes and customer needs, lead to the lack of vitality of product innovation and the lack of obvious competitive advantages; weak communication and customer service capabilities, and some employees lack effective communication skills and teamwork spirit, resulting in frequent internal conflicts and low work efficiency; low professionalism and loyalty, Some employees lack recognition and respect for corporate culture and values, resulting in high employee turnover and insufficient talent reserves.

（3) Scheme design stage. Based on the results of the diagnostic analysis, combined with the best practices of the market and industry, Shangpu Consulting has developed a practical training program for the enterprise, including training objectives, training content, training methods, training objects, training time, training budget and other elements, and communicated and confirmed with the enterprise. Specific training programmes are as follows:

Training objectives: to improve employees' product knowledge and technical ability, enhance employees' innovative thinking and problem solving ability, enhance employees' communication and cooperation and customer service ability, and enhance employees' professional quality and loyalty.

Training content: According to different training objectives, the following four modules of training content are designed:

（1) Product knowledge and technical capability module. The module mainly includes the following aspects: product principles, functions, advantages, application scenarios and other basic knowledge; product design, development, testing, maintenance and other core technologies; product quality management, safety management, environmental management and other key processes; product market analysis, competitor analysis, customer demand analysis and other important skills.

（2) Innovative thinking and problem solving module. This module mainly includes the following aspects: basic knowledge such as the concept, characteristics, types and methods of innovative thinking; core skills such as the cultivation, stimulation and application of innovative thinking; basic knowledge such as the concept, principle, step and method of problem solving; core skills such as identification, analysis, solution and evaluation of problem solving.

（3) Communication collaboration and customer service capability module. This module mainly includes the following aspects: basic knowledge such as the concept, importance, principles and methods of communication and cooperation; core skills such as communication and cooperation skills, strategies and practices; basic knowledge such as the concept, importance, principles and methods of customer service; core skills such as customer service skills, strategies and practices.

（4) Professionalism and Loyalty module. The module mainly includes the following aspects: basic knowledge such as the concept, connotation, type and standard of professional accomplishment; core skills such as the cultivation, promotion and display of professional accomplishment; basic knowledge such as the concept, connotation, type and standard of loyalty; core skills such as the cultivation, promotion and display of loyalty.

Training methods: According to different training contents, the following training methods are selected: teaching method, case method, demonstration method, simulation method, game method, discussion method, group work method, etc.

Training objects: According to different training objectives and contents, the following types of training objects are determined: R & D personnel, production personnel, sales personnel, after-sales personnel, management personnel, etc.

Training time: according to different training contents and objects, the following training time is arranged: the training time of each module is8Hours, once a month, a total of four months; one test before and after each training, each test time.1Hours, a total of eight times; After each training, a feedback will be conducted, and the feedback time for each time is0.5Hours, four times in total.

Training budget: according to different training contents and objects, the following training expenses are budgeted: trainer expenses, training venue expenses, training materials expenses, training equipment expenses, training catering expenses, etc.

（41) Implementation management stage. According to the content of the program design, Shangpu Consulting Company provides the enterprise with high-quality training content that meets the needs, and uses advanced training management platforms such as Yunxuetang to provide the enterprise with training implementation management and supervision services to ensure the smooth progress and quality control of the training. The specific implementation management is as follows:

（1) Provide or develop training content. According to the product characteristics and industry characteristics of the enterprise, Shangpu Consulting Company provided it with professional and practical training content of product knowledge and technical ability module, and invited the technical experts of the enterprise to review and confirm; Shangpu Consulting Company developed innovative and interesting training content of innovative thinking and problem-solving ability module according to the best practice of the market and industry, and invited the innovation team of the enterprise to review and confirm; according to the customer characteristics and service standards of the enterprise, Shangpu Consulting Company provided it with professional and practical training contents of communication and cooperation and customer service ability modules, and invited the customer representatives of the enterprise to review and confirm; according to the cultural characteristics and values of the enterprise, an innovative and interesting training content for the professionalism and loyalty module was developed for it, and the cultural ambassadors of the enterprise were invited to review and confirm it.

（23) Issue training notice. Through the cloud school platform, Shangpu Consulting Company issued a detailed and timely training notice to all employees of the enterprise, including the purpose, content, method, object, time, place, matters needing attention and other information of the training, and reminded the employees to register for the training in time.

（31) Organize training registration. Through the cloud school platform, Shangpu Consulting Company provides convenient and efficient training registration services for all employees of the enterprise, including online filling in registration forms, online selection of training shifts, online viewing of registration results and other functions, and timely feedback of employees' registration status and opinions.

（43) Arrange training site, equipment and data. According to different training contents and methods, Shangpu Consulting Company has reserved suitable and comfortable training venues for the enterprise, and provided necessary and complete training equipment, including projectors, stereos, whiteboards, etc., and prepared exquisite and practical training materials for each employee participating in the training, including training manuals, training notebooks, training pens, etc, and for each employee to participate in the training provided free and delicious training meals, including breakfast, lunch, afternoon tea and so on.

（51) Implement training sign-in, feedback, assessment, etc. Shangpu Consulting Company provides convenient and efficient training sign-in, feedback and assessment services for the enterprise through the cloud school platform, including online code scanning sign-in, online feedback form filling, online examination taking and other functions, timely feedback of employees' sign-in status and opinions, and evaluation, reward and punishment of employees according to examination results and feedback opinions.

（61) Monitor and evaluate the quality of training. Through the cloud school platform, Shangpu Consulting Company provides comprehensive and objective training quality supervision and evaluation services for the enterprise, including online viewing of trainers' qualification, experience, score and other information, online viewing of indicators such as quality, applicability and satisfaction of training contents, online viewing of indicators such as effectiveness, innovation and interest of training methods, and online viewing of indicators such as standardization, timeliness and professionalism of training management, and according to the indicators, comprehensive evaluation of the quality of training and suggestions for improvement.

（5) Effect evaluation stage. Using scientific training effect evaluation models and methods, Shangpu Consulting provided the enterprise with training effect evaluation and improvement suggestions, quantifying and demonstrating the input-output ratio and value return of training. The specific effect evaluation is as follows:

（1) Select models and indicators for effect evaluation. Champ Consulting adopted Kilpatrick (Kirkpatrick) The four-level training effect evaluation model evaluates the four levels of training satisfaction, learning effect, behavior transformation, and performance improvement, and according to different levels, the following main indicators are selected: satisfaction evaluation indicators include the satisfaction of trainers, training content, training methods, training management, etc; learning effect evaluation indicators include learning effects in terms of knowledge mastery, skill mastery, and attitude change; behavior transformation evaluation indicators include product knowledge and technical capabilities, innovative thinking and problem solving capabilities, communication and collaboration and customer service capabilities, professionalism and Behavior transformation in terms of loyalty; performance improvement evaluation indicators include performance improvement in terms of product quality, product innovation, customer satisfaction, and employee turnover.

（2) Collect and collate data for effect evaluation. Through the cloud school platform, Shangpu Consulting Company has collected and sorted out various types of effect evaluation data for the enterprise, including test data before and after training, feedback data after training, tracking data within a certain period of time after training, performance data within the enterprise, etc., and has cleaned, classified and summarized these data.

（3) Analyze and calculate the results of the effect evaluation. Champ Consulting used various statistical analysis methods to analyze and calculate the collected and collated effect evaluation data, resulting in the results of the effect evaluation at all levels and indicators, and displaying these results in the form of charts and reports.

（4) Make recommendations for effect evaluation. According to the analysis and calculation of the effect evaluation results, Shangpu Consulting Company put forward targeted and practical effect evaluation suggestions for the enterprise, including maintaining or strengthening the good effect that has been achieved, improving or optimizing the existing deficiencies or problems, formulating or adjusting future training plans or strategies, etc., and summarized and fed back with the enterprise.

After a year of training and consulting services, the company has achieved significant and sustainable training results, and its employees' ability and performance have been significantly improved. Its product quality, product innovation, customer satisfaction, employee turnover and other performance indicators have been significantly improved, and its market competitiveness and profitability have been significantly enhanced. The company expressed high appreciation and satisfaction with the training and consulting services of Shangpu Consulting Company, and expressed its willingness to continue to cooperate with Shangpu Consulting Company to jointly promote its talent training and development strategy.

The Prospect of Enterprise Training Consulting

With the change of the market environment and the diversification of customer needs, enterprises are facing more and more challenges and opportunities, and talents have become the core competitiveness and development power of enterprises. Therefore, as an effective means of personnel training and development, enterprise training consultation will be more and more valued and welcomed by enterprises. At the same time, with the progress of science and technology and the development of innovation, enterprise training consulting will also show the following new trends and characteristics:

（1) more intelligent. The use of artificial intelligence, big data, cloud computing and other advanced technologies to achieve intelligent training consulting, including intelligent demand analysis, diagnostic analysis, program design, implementation management, effect evaluation and other links to improve the efficiency and quality of training consulting.

（2) is more personalized. The use of user portrait, user behavior, user feedback and other data, to achieve personalized training consulting, including personalized training content, training methods, training objects, training time and other elements to meet the different needs and preferences of different employees.

（3) more interactive. Use social media, online communities, online live broadcast and other platforms to realize the interaction of training consultation, including interactive trainers, trainees, training content, training methods, etc., to enhance the participation and attractiveness of training consultation.

（4) more open. Use open courses, open resources, open platforms and other methods to realize the openness of training consulting, including open training content, training methods, training objects, training time and other elements, and expand the coverage and influence of training consulting.

To sum up, enterprise training consulting is a professional and effective personnel training and development service, which mainly includes five stages: demand analysis, diagnostic analysis, scheme design, implementation management, and effect evaluation. Its main methods include demand analysis, diagnostic analysis, scheme design, implementation management, effect evaluation, etc. Enterprise training consulting can help enterprises to improve the ability and performance of employees, improve the market competitiveness and profitability of enterprises. In the future, corporate training consulting will show new trends and characteristics such as more intelligent, personalized, interactive, and open.