Enterprise training consulting refers to the consulting services provided by professional consulting institutions for enterprises on employee training, including the investigation and analysis of enterprise training needs, the determination of training objectives and contents, the selection of training forms and methods, and the evaluation of training effects and feedback. The purpose of enterprise training consulting is to help enterprises to improve the ability and performance of employees, enhance the core competitiveness of enterprises, and achieve the strategic objectives of the organization.

However, not all enterprises have the same training needs. Different industries, scales, development stages, culture and other factors will affect the content, form, method and effect of training. Therefore, consulting companies can not adopt a "one size fits all" approach, but should be based on the actual situation of customers, in-depth needs analysis, design in line with customer characteristics and expectations of the training program. So, what should consulting companies pay attention to when conducting corporate training and consulting?

First of all, to understand the customer's industry background and development trends. Different industries have different market environment, competition pattern, technological change, regulations and policies, which will put forward different requirements and challenges to enterprises and employees. For example, in the high-tech industry, employees need to have strong innovation ability and learning ability to adapt to the rapidly changing technology and market, while in the traditional manufacturing industry, employees need to have high quality awareness and execution ability to ensure product quality and production efficiency. Therefore, the consulting firm needs to determine which competency areas to focus on in the training program based on the characteristics of the client's industry.

Second, to understand the problems and difficulties faced by customers. Each enterprise has its own unique development process and operating conditions. There may be some problems and difficulties in some aspects, which need to be solved or improved through training. For example, in the case of high brain drain rate and difficult recruitment, training is needed to improve the loyalty and satisfaction of employees, and enhance their sense of belonging and identity; in the case of slow performance growth and fierce market competition, training is needed to improve the sales skills and service level of employees, and enhance their business ability and customer relationship. Therefore, the consulting company needs to determine which pain points and difficulties to address in the training program according to the problems and difficulties faced by the client.

Finally, understand the customer's training goals and expectations. Each enterprise has its own development vision and strategic planning, and in some aspects there may be some goals and expectations that need to be achieved or supported through training. For example, in terms of building a learning organization and building a corporate university, training is needed to build employees' learning system and culture, and improve employees' knowledge management and sharing ability; in terms of expanding new markets and developing new products, training is needed to cultivate employees' innovative thinking and entrepreneurial spirit, and enhance their market insight and product design ability. Therefore, consulting firms need to determine what results and value are achieved in the training program based on the client's training objectives and expectations.

After understanding the needs of customers, consulting companies can customize appropriate training programs according to the characteristics of different industries. Here is an example of Shangpu Consulting to introduce its corporate training consulting services in different industries.

Shangpu Consulting is a professional enterprise training and management consulting services, focusing on enterprise training and management consulting.14In 2010, it mainly provided leadership training, enterprise management training, lean production training, marketing training and a series of training for enterprises, and provided effective enterprise training and management consulting services for thousands of enterprises in China. When conducting corporate training consulting, Shangpu Consulting adopts different methods and means according to the characteristics of different industries to tailor appropriate training programs for customers. Here are some of the success stories provided by Champ Consulting in different industries:

In the financial industry, Champ Consulting is the Agricultural Bank of China.XXThe branch provides a training and coaching program for the management and maintenance of stock VIP customers. The project aims to improve the management and maintenance ability of VIP customers and the marketing ability of network personnel. Shangpu Consulting Company adopted a variety of methods, such as task analysis, performance analysis, questionnaire survey and so on, to make a comprehensive diagnosis of the current situation of the branch, and combined with the development goals and strategic planning of the branch, designed a set of targeted, practical and operational inventory VIP customer management and maintenance program. The program includes the stock VIP customer management and maintenance process, stock VIP customer management and maintenance skills, stock VIP customer management and maintenance assessment mechanism, etc., and through two days of centralized training, three months of on-site counseling, six months of tracking evaluation and other ways to effectively implement. The project has achieved significant results, with an increase in the number of VIP customers in the sub-branch stock.30%, the stock VIP customer deposit balance increased.40%The overall contribution of the stock of VIP customers has increased.50%。

In the automotive industry, Champ Consulting provides a sales consultant training program for Audi Automotive China. The project aims to enhance the sales consultant's professional knowledge, communication skills, customer relationship management and other capabilities, improve sales performance and customer satisfaction. Shangpu Consulting Company adopts case analysis method, role-playing method, group discussion method and other methods to analyze the current situation of sales consultants in depth, and combined with Audi's brand concept and market strategy, designed a set of systematic, practical and personalized sales consultant training program. The program includes product knowledge, market analysis, customer needs, communication skills, negotiation skills, customer relationship management, etc., and has been effectively implemented through three days of intensive training, six months of online learning, and one year of continuous coaching. The project achieved significant results, the average sales volume of sales consultants increased25%, the average gross margin increased15%, customer satisfaction reached95%。

In the medical industry, Shangpu Consulting Company provided a medical staff service awareness and skills training program for a tertiary hospital. The project aims to enhance the service awareness and skills of medical staff, improve the doctor-patient relationship and improve patient satisfaction. Shangpu Consulting Company adopted various methods such as observation method, interview method and questionnaire method to comprehensively evaluate the current situation of medical staff, and combined with the hospital's development vision and service concept, designed a set of scientific, humanized and practical service awareness and skills training programs. The program includes service concept, service standards, service process, service etiquette, service communication, service complaint handling and other contents, and has been effectively implemented through two days of centralized training, three months of on-site guidance, six months of follow-up assessment and so on. The project has achieved remarkable results, the service awareness and skills of medical staff have been significantly improved, the doctor-patient relationship has been significantly improved, and patient satisfaction has reached90%。

The above are some successful cases of enterprise training consulting services provided by Shangpu Consulting Company in different industries. It can be seen that when Shangpu Consulting Company conducts enterprise training consulting, it conducts in-depth needs analysis according to the characteristics of the customer's industry, designs training programs that meet the customer's characteristics and expectations, and achieves the expected effect and value through effective implementation. Such corporate training consulting services are truly professional and valuable, rather than a pot of porridge.

Summary:

Corporate training consulting is a professional service designed to help companies improve the capabilities and performance of their employees and achieve the strategic goals of the organization. However, not all enterprises have the same training needs. Different industries, scales, development stages, culture and other factors will affect the content, form, method and effect of training. Therefore, consulting companies can not adopt a "one size fits all" approach, but should be based on the actual situation of customers, in-depth needs analysis, design in line with customer characteristics and expectations of the training program.

When conducting corporate training and consulting, Shangpu Consulting adopts different methods and means according to the characteristics of different industries to tailor appropriate training programs for customers, and achieves the desired results and value through effective implementation methods. Such corporate training consulting services are truly professional and valuable, rather than a pot of porridge.