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A Case Study of External Brain Services in Consulting Firms: Lessons from Success and Failure

2024-07-23 23:08:39 Source: Champu Consulting Visits:0

Consulting company external brain service refers to the consulting company using its professional knowledge, experience and resources to provide customers with professional consulting services to solve management and business problems. External brain services can help customers gain advantages in market competition, improve efficiency and innovation capabilities, and achieve strategic goals. By analyzing the cases of external brain services provided by Shangpu Consulting Company for customers in different industries, this paper summarizes the experiences and lessons of success and failure, and provides reference for enterprises to select and utilize external brain services.

Consulting company external brain service is a professional knowledge service, which involves many factors, such as customer needs, consulting agency capabilities, project management, communication and collaboration. In practice, some external brain service projects have been successful, while others have suffered failures. Analyzing these cases can help us understand the value and risks of external brain services, and how to better select and use external brain services.

The following are examples of external brain services provided by Champ Consulting to clients in different industries, which we will analyze in terms of both success and failure.

Successful cases:

Market research and strategic planning project of an auto parts enterprise

The company is a private enterprise specializing in the production of auto parts, facing fierce market competition, serious product homogeneity, and declining profit margins. The company hopes to understand the market demand and competitive situation through external brain services, formulate long-term development strategies, and find partners.

Champ Consulting provides comprehensive market research and strategic planning services to the company, including:

Market demand analysis: Through in-depth research on the scale, structure, trends, and user preferences of the auto parts market, the target market and market segments of the company are determined.

Competitor analysis: Through a systematic evaluation of the products, prices, channels, brands, finance, etc. of the main competitors, the competitive advantages and disadvantages of the enterprise are revealed.

Strategic planning: according to the market demand and competitor analysis, the company's vision, mission, objectives, strategic direction and action plan are formulated, and the corresponding organizational structure, human resources, marketing strategy and other suggestions are put forward.

Partner search: Through the screening and evaluation of the background, ability and willingness of potential partners, the automobile manufacturers and other parts suppliers suitable for the cooperation of the enterprise are recommend.

The success factors of the project are:

Customer needs are clear: the company clearly articulates its problems and expectations, providing clear direction and objectives for the consulting project.

Strong consulting agency capabilities: Champ Consulting has rich research experience and expertise in the automotive industry, can provide high-quality data and analysis, and make feasible suggestions based on the actual situation of customers.

Effective project management: a good communication and collaboration mechanism has been established between Shangpu Consulting Company and customers, regular progress reporting and feedback, timely resolution of problems and adjustment of the plan.

Active customer participation: The company actively cooperated with the consulting agency during the project, provided necessary information and support, and implemented and supervised the consulting recommendations after the project.

a pharmaceutical enterpriseIPOListing Consulting Project

The company is a high-tech enterprise specializing in biomedical research and development, production and sales. It has a number of patents and clinical trial qualifications for innovative drugs and has strong market potential. The company plans to list on the board to raise funds to expand its scale and improve its competitiveness.

Champu Consulting provides the enterprise with a full rangeIPOListing advisory services, including:

IPO feasibility study: Through a comprehensive assessment of the company's financial situation, operating performance, development strategy, core competitiveness, etc., the necessity, feasibility and advantages and disadvantages of the company's listing are analyzed, and the listing recommendations and expected benefits are given.

IPO counseling: Through a comprehensive inspection and improvement of the company's internal management, financial system, legal affairs, information disclosure, etc., to help the company meet the listing conditions and requirements of the board, and provide relevant training and guidance.

IPO declaration: Through in-depth research on the company's industry background, market prospects, business model, core technology, risk factors, etc., a high-quality prospectus was written, and the company was assisted in the preparation and submission of various application materials.

IPO review: Through close communication and coordination with the China Securities Regulatory Commission, exchanges, intermediaries, etc., respond to and solve various problems and opinions in a timely manner, and assist the company to complete on-site inspections, inquiry responses, registration approvals and other review links.

The success factors of the project are:

Customer Vision: The company has clear development goals and strategic plans, recognizes that going public is an important way to achieve its vision, and has a strong willingness and motivation to go public.

Consultancy experience: Champ Consulting has many yearsIPOListing consulting experience and professional knowledge, can provide customers with comprehensive services, and according to the characteristics of different industries and sectors to develop personalized programs.

Rigorous project management: A strict project management system has been established between Shangpu Consulting Company and its customers, which defines the division of work, time nodes, quality standards, etc., and conducts regular supervision and evaluation.

Customer cooperation initiative: the company actively cooperated with the work of the consulting agency during the project, provided the necessary data and documents on time, and improved and perfected in accordance with the consulting recommendations.

Failure cases:

Research Project of a Clothing Brand Channel Mode

The enterprise is a well-known domestic clothing brand, mainly engaged in men's clothing, women's clothing, children's clothing and other series of products. The enterprise is faced with difficulties in channel expansion, inefficient channel management and declining channel profits. The company hopes to study new channel models and improve channel efficiency and profits through external brain services.

Champ Consulting provided channel model research services to the company, including:

Channel status analysis: through the detailed investigation and analysis of the enterprise's channel structure, channel type, channel number, channel coverage, channel sales, etc., the problems and deficiencies of the enterprise's channels are found.

Channel model design: Through the comparison and reference of the channel models of the domestic and foreign clothing industry, a new channel model suitable for the enterprise is designed, including direct stores, franchise stores, specialty stores, e-commerce platforms and other forms, and the corresponding operation strategy and management system are given.

Channel mode implementation: Through the pilot of some channels of the enterprise, the feasibility and effectiveness of the new channel mode are verified, and the optimization and adjustment are carried out according to the pilot results, and the comprehensive promotion plan and scheme are formulated.

The failure factors of the project are:

Customer needs are not clear: the company did not clearly express their problems and expectations, but put forward a vague demand, did not give specific goals and targets.

Insufficient capacity of consulting institutions: Although Shangpu Consulting Company has certain research experience in the apparel industry, it lacks professional knowledge and practical experience in the design and implementation of channel models, and cannot provide targeted and innovative suggestions.

Loose project management: there is a lack of effective communication and coordination mechanism between Shangpu Consulting Company and customers, and there is no timely reporting of progress and feedback, and no timely resolution of problems and adjustment plans.

Negative customer participation: The company lacked the initiative to cooperate with the consulting agency during the project, did not provide the necessary information and support, and did not implement and monitor the consulting recommendations after the project ended.

Risk Management Project of a Financial Institution

The institution is a large state-owned bank with a wide customer base and business scope. The institution is faced with rapid changes in financial markets, complex and diverse risk factors, and backward risk management systems. The agency hopes to establish a complete risk management system through external brain services to improve risk identification, assessment, control, and supervision capabilities.

Champ Consulting provided risk management project services to the institution, including:

Risk identification: Through the analysis of the internal environment, external environment and strategic objectives of the institution, the main types of risks faced by the institution, such as credit risk, market risk, operational risk, compliance risk, etc., are determined, and the corresponding risk indicators are given.

Risk assessment: Through data collection, analysis and modeling of various risk indicators, the probability and degree of loss of various risks of the institution are calculated, and the corresponding risk level is given.

Risk control: By matching various risk levels, the corresponding risk control strategies are formulated, such as risk transfer, risk avoidance, risk dispersion, risk mitigation, etc., and the corresponding risk control measures are given.

Risk oversight: Through the establishment of a risk management information system, real-time monitoring and reporting of various risk indicators has been achieved, and a risk management organizational structure has been established to clarify the responsibilities and functions of risk management at all levels.

The failure factors of the project are:

Customer demand is too high: the agency's expectations of external brain services are too high, and it wants to solve all the risk problems at once, rather than deal with them in stages and levels according to the actual situation.

The capacity of the consulting agency does not match: Although Shangpu Consulting has some experience in risk management research, it lacks in-depth understanding and grasp of the specific business and risk characteristics of the agency, and cannot provide recommendations that meet the actual needs of the agency.

Project management confusion: there is no clear project management framework between Shangpu Consulting and the client, no clear project scope, objectives, time, resources, etc., and no effective coordination and communication.

Customer participation resistance: the agency showed a certain degree of resistance in the process of the project, believing that the external brain service was a question and interference to its ability, and did not give enough trust and support to the consulting agency.

By analyzing the cases of external brain services provided by Shangpu Consulting Company for customers in different industries, this paper summarizes the lessons learned from success and failure, mainly in the following points:

Customer needs should be clear, and full communication and consultation should be carried out with the consulting agency to determine the objectives and indicators of the project and avoid expectation gaps and direction deviations.

Consulting institutions should have strong professional ability, have in-depth research and understanding of the industry and market in which customers are located, be able to provide targeted and innovative suggestions, and adjust and optimize according to the actual situation of customers.

Project management should be effective, to establish a reasonable project management system, clear the scope of the project, time, resources, quality, etc., and regularly monitor and evaluate, and timely solve problems and adjust the program.

Customer participation should be active, recognize the value and significance of external brain services, give the necessary information and support to the consulting agency, and implement and supervise in accordance with the consulting recommendations.

External brain service is a kind of knowledge service which is beneficial to the development and innovation of enterprises, but it also has certain risks and challenges. When selecting and using external brain services, enterprises should choose suitable consulting institutions according to their own needs and conditions, and establish a good cooperative relationship with them, so as to realize the maximum benefit of external brain services.



User evaluation

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  • On July 05, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "In-process Plastic Market Research Project in the Automotive Sector. The customer said: The project report completed by Shangpu Consulting in cooperation with our company is due to the wide range of projects and strong professional products. Thank you very much for the professional and detailed market research report of Shangpu Consulting. I look forward to cooperating again next time and wish Shangpu Consulting by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!

  • On July 05, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "Research Project of the Network Designated City Transport Company. The customer said: The market research project provided by Shangpu Consulting for our company has provided us with a valuable reference basis for objectively evaluating the current market situation of the industry and achieved the expected goal. I also wish Champ Consulting the development of by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!

  • On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for "A Brand Sales Leading Research Project in the Water Purifier Industry. The customer said: The market research project provided by Shangpu Consulting for our company has provided us with a valuable reference basis for objectively evaluating the current market situation of the industry and achieved the expected goal. I also wish Champ Consulting the development of by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!

  • July 07, 2020, Shangpu Consulting received a satisfaction evaluation sheet from the customer's "Lithium Battery Enterprise Sales Strategy and Production Cost Research Project. The customer said: The market research project provided by Shangpu Consulting for our company has provided us with a valuable reference basis for objectively evaluating the current market situation of the industry and achieved the expected goal. I also wish Champ Consulting the development of by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!

  • On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "Coal Mine Tunnel Drilling Rig Market Share Proof Project. The customer said: The survey plan of Shangpu Consulting is rigorous in design, scientific in method, standardized and rigorous in survey organization process, and basically reliable survey data, which provides relatively credible first-hand information for our research work. The research results are of great help to our company to understand the whole picture of the industry. Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!

  • On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from a customer for "A Brand in an Industry Leading Sales Research Project for Three Consecutive Years. The customer said: The survey plan of Shangpu Consulting is rigorous in design, scientific in method, standardized and rigorous in survey organization process, and basically reliable survey data, which provides relatively credible first-hand information for our research work. The research results are of great help to our company to understand the whole picture of the industry. Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!

  • On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "China Bird's Nest Industry Market Ranking Research Project. The customer said: has cooperated many times, as always satisfied, also recommend to other enterprises cooperation. Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!

  • On July 09, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for a hazardous waste treatment research project. The customer said: this is the organizational structure of the survey, the service process is very good, wish your company's consulting work is getting better and better, look forward to the next cooperation. I wish users a prosperous career, evergreen foundation!

  • On July 16, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the Shared Beauty Research Project. The customer said: The content of Phase I and Phase II is satisfactory, and we look forward to signing a long-term agreement in the later period. The research part of the country will continue to cooperate with your company. I wish users a prosperous career, evergreen foundation!

  • On July 09, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "Research Project on the Organizational Structure of Two Liquor Production Enterprises. The customer said: This is an organizational structure survey, the service process is very good, looking forward to the next cooperation. I wish users a prosperous career, evergreen foundation!

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More than 20 years of focus on the Chinese market consulting, won the user recognition, user satisfaction reached more than 96%, the following is part of the user praise
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More than 20 years of focus on the Chinese market consulting, won the user recognition, user satisfaction reached more than 96%, the following is part of the user praise

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