Consumer research is a systematic method of collecting and analyzing consumer-related information, designed to help companies better understand consumer needs, preferences, behavior and satisfaction, so as to formulate effective market strategies. Consumer research can be divided into qualitative research and quantitative research. The former mainly explores consumers' motivations, attitudes, feelings and thoughts through in-depth interviews, focus groups, and observation methods; the latter mainly uses questionnaires, experiments, and data mining. Ways to quantify consumers' characteristics, behaviors, opinions and satisfaction. Consumer research can be applied to market analysis, product development, brand building, marketing communication, price strategy, channel management, customer relationship and other fields to provide valuable insights and suggestions for enterprises.

Shangpu Consulting is a professional consumer research service provider with many years of industry experience and professional knowledge, providing customized consumer research solutions for customers in all walks of life. Champ Consulting's consumer research services include the following four steps:

-Research design: according to the customer's objectives and problems, determine the purpose, scope, methods, samples, time and budget of the research, and formulate a detailed research plan and work plan.

-Data collection: According to the research plan, use appropriate data collection tools and channels, such as telephone interviews, online questionnaires, face-to-face interviews, mysterious customers, social media, etc., to collect effective first-hand data.

-Data analysis: according to the type and characteristics of the data, the use of appropriate data analysis techniques and software, such as descriptive statistics, cross analysis, factor analysis, cluster analysis, regression analysis, structural equation modeling, etc., to clean, organize, summarize, analyze and interpret the data, extract key information and findings.

-Report presentation: According to the needs and expectations of customers, prepare clear, accurate and convincing research reports, including background, purpose, methods, results,Conclusionand recommendations, along with supporting materials such as charts, images, cases, etc., to enhance the readability and visibility of the report, and finally, to present and communicate the research report to the client orally or in writing.

The consumer research service of Shangpu Consulting can not only help customers collect and analyze consumer information, but also help customers use consumer information, seize market opportunities, and enhance the competitiveness and profitability of enterprises. The following are specific cases of consumer research services provided by Champ Consulting for some customers:

-Case 1: An internationally renowned cosmetics brand wants to enter the Chinese market, but it is unclear about the needs and preferences of Chinese consumers, as well as the competitive landscape and development trends in the Chinese market. Shangpu Consulting provides a comprehensive consumer research service for the brand, including analysis of the Chinese cosmetics market, qualitative and quantitative research on target consumers, and evaluation of competitors. Through research, Shangpu Consulting helped the brand understand the information of Chinese consumers' cosmetics usage habits, purchasing behavior, brand awareness, product preferences, consumption motivation and consumption scenarios, as well as the scale, structure, growth, trends and opportunities of China's cosmetics market. Based on this information, Shangpu Consulting put forward suggestions for the brand's positioning, products, prices, channels and marketing strategies for the Chinese market, helping the brand successfully enter the Chinese market and gain a high market in a short period of time. Share and brand awareness.

-Case 2: A leading e-commerce platform in China wants to improve the loyalty and repurchase rate of its users, but does not understand the influencing factors of user satisfaction and loyalty, as well as the current situation and potential of user loyalty and repurchase rate. Shangpu Consulting provides a professional consumer research service for the platform, including the measurement of user satisfaction and loyalty, the prediction of user loyalty and repurchase rate, and the analysis of the factors affecting user satisfaction and loyalty. Through research, Shangpu Consulting helped the platform understand the overall level of user satisfaction and loyalty to its platform, as well as the factors affecting user satisfaction and loyalty, such as product quality, price, logistics, service, activities, etc. Based on this information, Shangpu Consulting has proposed specific measures to improve user satisfaction and loyalty for the platform, such as optimizing product selection, adjusting price strategies, improving logistics efficiency, increasing service quality, enriching activity content, etc., to help the platform effectively Improve the loyalty and repurchase rate of users, thereby increasing the life cycle value of users and the income of the platform.

-Case 3: An emerging health food brand that wants to expand its market share and awareness, but does not know how to distinguish itself from competitors and how to attract and retain consumers. Champ Consulting provides an innovative consumer research service for the brand, including psychological analysis of consumers, analysis of brand image, and suggestions on brand communication strategies. Through research, Shangpu Consulting helped the brand understand the psychological characteristics of consumers, such as health awareness, self-image, social identity, etc., as well as brand image characteristics, such as brand positioning, brand personality, brand value, etc. Based on these information, Shangpu Consulting puts forward the strategy of how to create and spread a brand image that is compatible with consumers' psychology, such as highlighting the healthy, natural and green characteristics of the brand, creating a friendly, credible and professional brand personality, transmitting a brand value that is beneficial to consumers' physical and mental health, and using a variety of media and channels, such as social media, word-of-mouth marketing, public relations activities, etc, expand brand awareness and influence. Through these strategies, Champ Consulting has helped the brand successfully distinguish between itself and its competitors, attract more consumers, and increase consumers' loyalty and willingness to recommend.