Definition and methodology of 1. consumer research

Consumer research refers to a market research activity that collects, analyzes and interprets consumer information to understand consumer needs, preferences, behavior and satisfaction, so as to provide a basis and guidance for a company's market strategy and product innovation. Consumer research can be divided into qualitative research and quantitative research methods.

Qualitative research refers to exploring consumers' psychology, motivation, attitudes and feelings through in-depth interviews, observations, focus groups, etc., in order to obtain consumers' in-depth insights and feelings. The advantage of qualitative research is that it can discover the potential needs and problems of consumers, as well as the emotions and values of consumers, and provide innovative inspiration and direction for enterprises. The disadvantage of qualitative research is that the sample size is small, it is difficult to represent the characteristics and trends of the overall consumer, and it is also difficult to carry out statistical analysis and quantitative evaluation.

Quantitative research refers to the collection of data on the number, frequency, proportion, and rating of consumers through questionnaires, experiments, and tests to measure and evaluate consumer needs, preferences, behaviors, and satisfaction. The advantage of quantitative research is that it can obtain objective and specific data of consumers, as well as the overall characteristics and trends of consumers, and provide reliable basis and indicators for enterprises. The disadvantage of quantitative research is that it is difficult to reveal the deep-seated reasons and motivations of consumers, as well as their emotions and values, and it is also difficult to capture consumer changes and innovations.

2. the process and value of consumer research

The process of consumer research generally includes the following steps:

-Determine the purpose and questions of the research: clarify the objectives and scope of the research, as well as the questions and assumptions that need to be answered.

-Design research programs and tools: select appropriate research methods and samples, design research content and form, and make research tools and materials.

-Implementation of research and data collection: in accordance with the research program and tools, the implementation of research activities, to collect consumer information and data.

-Analyze data and interpret results: collate, clean, analyze and interpret the collected data to obtain the results of the survey andConclusion。

-Propose recommendations and action plans: based on the results of the survey andConclusionTo put forward suggestions and action plans for the enterprise's market strategy and product innovation.

The value of consumer research is mainly reflected in the following aspects:

-Help companies understand consumer needs and preferences to meet consumer expectations and needs, and improve consumer satisfaction and loyalty.

-Help companies understand consumer behaviors and habits to adapt to consumer changes and trends, and increase consumer purchase and use frequency.

-Help companies understand the psychology and emotions of consumers to stimulate consumer interest and desire, and enhance consumer recognition and trust.

-Help enterprises understand the problems and difficulties of consumers, so as to solve the pain points and difficulties of consumers, and enhance the experience and value of consumers.

-Help enterprises to understand the innovation and opinions of consumers, to obtain consumer inspiration and suggestions, and promote the innovation and improvement of enterprises.

3. Shangpu Consulting's Consumer Research Solutions and Cases

Shangpu Consulting is a professional market research consulting company that provides enterprises with comprehensive market research services, including market research, investment and financing consulting, IPO listing consulting, etc. Shangpu Consulting has a market research team with rich experience, high professional quality and good service attitude, which provides customers with customized consumer research solutions and helps customers use consumer research to enhance their competitiveness.

Champ Consulting's consumer research solutions include the following:

-Consumer demand analysis: through qualitative and quantitative methods, analyze the consumer's demand level, demand structure, demand motivation, demand difference, etc., to provide the basis for the product positioning and differentiation of enterprises.

-Consumer preference analysis: through qualitative and quantitative methods, analysis of consumer preference types, preference factors, preference patterns, preference changes, etc., to provide guidance for product design and optimization.

-Consumer behavior analysis: through qualitative and quantitative methods, analyze the consumer's purchase process, purchase decision, purchase mode, purchase frequency, etc., to provide reference for the enterprise's marketing strategy and channel selection.

-Consumer satisfaction analysis: Through qualitative and quantitative methods, analyze consumer satisfaction and loyalty to the company's products, services, brands, images, etc., to support the company's brand building and customer relationship management.

-Consumer innovation analysis: through qualitative and quantitative methods, analyze consumers' innovation needs, innovation opinions, innovation feedback, innovation effects, etc., to provide impetus for enterprise product innovation and market expansion.

Champ Consulting's consumer research cases include the following:

-Consumer survey of a well-known mobile phone brand: Shangpu Consulting conducted consumer demand analysis, preference analysis, behavior analysis and satisfaction analysis for the brand, helping the brand to understand consumers' expectations and evaluations on the function, appearance, performance and price of mobile phones, as well as consumers' purchase channels, purchase frequency and purchase motivation. Based on the research results, Shangpu Consulting proposed product strategies and marketing strategies for different consumer groups for the brand to increase the brand's market share and brand influence.

-Consumer survey of a well-known cosmetics brand: Shangpu Consulting conducted consumer preference analysis, behavior analysis, satisfaction analysis and innovation analysis for the brand to help the brand understand consumers' preferences and choices in terms of categories, brands, ingredients and effects of cosmetics, as well as consumers' usage scenarios, usage frequency and usage experience. According to the research results, Shangpu Consulting put forward suggestions on product innovation and service innovation for the brand according to different consumer needs, so as to improve the product competitiveness and customer loyalty of the brand.

-Consumer survey of a well-known catering brand: Shangpu Consulting conducted consumer demand analysis, preference analysis, behavior analysis and satisfaction analysis for the brand, helping the brand to understand the consumer's demand and evaluation of catering taste, dishes, service, environment and other aspects, as well as the consumer's dining time, dining frequency, dining purpose and so on. According to the research results, Shangpu Consulting has put forward the menu optimization and service optimization scheme for the brand according to different consumer characteristics, so as to improve the customer satisfaction and return rate of the brand.