Definition and Importance of Consumer Research in 1. Enterprises

Enterprise consumer research is a process of systematically collecting, recording, analyzing and interpreting consumer-related data and information in order to provide a basis and guidance for business decisions. Enterprise consumer research can help companies understand consumer needs, preferences, behaviors and satisfaction, as well as internal and external factors that affect consumers, thereby providing valuable insights and suggestions for companies' products, services, marketing and strategies.

The importance of enterprise consumer research is that it can help enterprises to achieve the following purposes:

Improve the competitiveness of enterprises: by understanding the needs and expectations of consumers, enterprises can develop products and services that meet or exceed the needs of consumers, so as to gain advantages and differentiation in the market.

Increase market share: By understanding consumer preferences and behavior, companies can develop effective market segmentation, positioning and targeting strategies to expand market coverage and penetration.

Enhance brand image: By understanding consumer perceptions and attitudes, companies can establish and maintain a brand image that is compatible with consumer values and personality, thereby enhancing brand awareness and reputation.

Enhance customer loyalty: By understanding consumer satisfaction and loyalty, companies can improve the quality and performance of products and services, thereby increasing consumer repeat purchases and recommend behavior.

Improve profit margins: By understanding consumers' willingness to pay and sensitivity, companies can develop reasonable pricing strategies to increase the added value and profit margins of products and services.

Scope and Methods of Consumer Research in 2. Enterprises

The scope of enterprise consumer research can be determined according to the objectives and problems of the enterprise, generally including the following aspects:

Market analysis: Analyze the size, structure, trends, opportunities and threats of the market, as well as the demand, supply, distribution and rules of the market.

Consumer analysis: analysis of consumer characteristics, needs, preferences, behavior, perceptions, attitudes, satisfaction and loyalty, as well as social, cultural, psychological, personal and situational factors that affect consumers.

Product analysis: analysis of product features, functions, strengths, weaknesses, positioning and life cycle, as well as product innovation, improvement, development and testing.

Price analysis: analysis of price determinants, strategies, elasticity, sensitivity and influence, as well as price optimization, adjustment, movement and reaction.

Channel analysis: analyze the type, structure, function, efficiency and effect of channels, as well as the selection, management, coordination and evaluation of channels.

Promotion analysis: analysis of the purpose, manner, content, timing and effect of the promotion, as well as the planning, execution, monitoring and evaluation of the promotion.

Competitor analysis: analysis of competitors' characteristics, objectives, strategies, strengths, weaknesses and performance, as well as competitors' dynamics, reactions and predictions.

The method of enterprise consumer research can be selected according to the source and type of data, which generally includes the following:

Secondary data research: the collection, collation, analysis and interpretation of existing data, such as official statistics, industry reports, academic literature, network materials, etc.

Observational research: recording, describing, analyzing and interpreting consumer behavior, scenes, objects, etc., by directly or indirectly observing them.

Experimental research: testing, comparing, analyzing, and interpreting consumer responses, outcomes, effects, etc., by controlling variables.

Investigation and research: through the design of questionnaires, interviews, discussions, etc., to collect, count, analyze and explain the opinions, feelings and experiences of consumers.

Case study: In-depth observation, investigation, analysis and interpretation of representative or typical individuals or organizations.

3. Shangpu Consulting's Corporate Consumer Research Capability and Cases

Shangpu Consulting is a professional market research and consulting company with rich experience and ability in corporate consumer research, providing high-quality corporate consumer research services to customers in all walks of life. Shangpu consulting's enterprise consumer research service covers market analysis, consumer analysis, product analysis, price analysis, channel analysis, promotion analysis and competitor analysis. It adopts various methods such as secondary data research, observation research, experimental research, investigation research and case study, It provides customers with comprehensive, in-depth, professional and practical enterprise consumer research reports and suggestions. The following are some cases of corporate consumer research services provided by Champ Consulting:

Case 1: provided consumer analysis service of Chinese market for an internationally famous sports brand, analyzed the consumer characteristics, demands, preferences, behaviors and satisfaction of Chinese market, as well as the social, cultural, psychological, personal and situational factors that affect consumers through investigation and secondary data research, and formulated suggestions on products, services, marketing and strategies for Chinese market for customers, help customers improve their competitiveness and market share in the Chinese market.

Case 2: I provided product analysis and price analysis services for a leading domestic e-commerce platform. Through experimental research and secondary data research, I analyzed the customer's product characteristics, functions, advantages, disadvantages, positioning and life cycle, as well as the customer's price determinants, strategies, flexibility, sensitivity and influence, and provided customers with suggestions on product innovation, improvement, development and testing, and price optimization, adjustment, change and response suggestions to help customers improve product quality and performance, as well as increase product added value and profit margins.

Case 3: provided channel analysis and promotion analysis services for an internationally famous automobile brand. Through investigation and secondary data research, it analyzed the customer's channel type, structure, function, efficiency and effect, as well as the customer's promotion purpose, method, content, timing and effect, and provided customers with suggestions on channel selection, management, coordination and evaluation, as well as recommendations for the planning, execution, monitoring and evaluation of promotions to help customers improve channel coverage and penetration, as well as improve the effectiveness and return of promotions.

Case 4: providing competitor analysis and market analysis services for a domestic well-known restaurant chain brand. Through case study and secondary data research, it analyzes the characteristics, objectives, strategies, advantages, disadvantages and performance of customers' competitors, as well as the scale, structure, trends, opportunities and threats of customers' markets, and provides customers with suggestions on the dynamics, reactions and predictions of competitors, as well as the customer's market demand, supply, distribution and rules of advice to help customers improve the response and prevention of competitors, as well as improve market opportunities and utilization.