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How to do a good job in enterprise consumer research? Experts give you advice

2024-07-18 16:36:11 Source: Champ Consulting Visits:0

Purpose and significance of 1. consumer research

Consumer research refers to the process of collecting, analyzing and interpreting consumer information to understand consumer needs, preferences, behaviors, attitudes, perceptions, etc., so as to provide basis and guidance for corporate decision-making. Specifically, consumer research can help businesses:

Identify and analyze target markets and target consumers, identify market opportunities and competitive advantages;

Assess and forecast market demand and potential, and set reasonable market size and share targets;

Understand consumers' purchase motivation, decision-making process, purchase behavior and use behavior, and design products and services that are more in line with consumers' needs and expectations;

Understand consumers' attitudes, perceptions, satisfaction and loyalty to brands, products and services, and establish and maintain a good brand image and reputation;

Understand the reaction and influence of consumers on the market environment, competitors, marketing activities, etc., and optimize the marketing mix and resource allocation;

Discover the new needs, new trends and new problems of consumers, and provide inspiration and direction for product innovation and market expansion.

The process and method of 2. consumer research.

Consumer research is a systematic project, which needs to follow certain processes and methods to ensure the quality and efficiency of research. Generally speaking, the process of consumer research can be divided into the following steps:

Determine the research objectives: clarify the theme, scope, content, purpose and significance of the research, and provide guidance for the follow-up research design;

Design research plan: according to the research objectives, select the appropriate research methods, samples, tools, indicators, time, budget, etc., to develop detailed research plans and programs;

Implementation of research activities: according to the research plan, the use of questionnaires, interviews, observations, experiments and other ways to collect consumer data and information, pay attention to ensure the validity and reliability of the data;

Analysis of research results: the use of statistics, analysis, interpretation and other methods, the collection of data and information to organize, summarize, classify, compare, evaluate, etc., to extract valuable research.Conclusionand discovery;

Writing research report: the research objectives, plans, activities, results,ConclusionSuch as systematic collation and presentation, the formation of a complete research report, for the enterprise's decision-making to provide reference and advice.

The methods of consumer research can be divided into qualitative and quantitative, which can be flexibly selected or used in combination according to the purpose and content of the research. Qualitative research is mainly used to explore consumers' deep-seated needs, motivations, feelings, etc., using interviews, focus groups, observations, case studies, etc., to collect and analyze consumers' words, behaviors, emotions and other unstructured data to obtain richer, more detailed and more specific research results. Quantitative research is mainly used to describe and verify the basic characteristics, behavior patterns, attitudes and tendencies of consumers, using questionnaires, experiments, tests and other ways to collect and analyze the number, proportion, frequency and other structured data of consumers, to obtain more objective, more accurate and more general research results.

Tips and precautions for 3. consumer research

Consumer research is a science and an art. It needs to master some skills and precautions to improve the effect and value of research. Based on the practical experience of Champ Consulting, we have summarized the following points:

Take consumers as the center, think from the perspective of consumers, respect consumers' opinions and feelings, and avoid judgment and interference to consumers;

Problem-oriented, clear research issues and assumptions, targeted design of research content and methods, to avoid aimless and ineffective research activities;

Based on data, objectively collect and analyze consumer data and information, avoid subjective assumptions and biases, and ensure the authenticity and effectiveness of research;

value-oriented, focusing on the results of research andConclusionTranslate the findings and recommendations of the research into feasible action plans, and avoid the research becoming a formality and a formality;

With innovation as the driving force, we will continue to explore and try new research ideas and methods, use new technologies and tools to improve the efficiency and quality of research, and avoid falling into a fixed and rigid research model.

Conclusion

Consumer research is an important means for enterprises to understand market demand, evaluate market opportunities, optimize products and services, enhance brand image and formulate marketing strategies. However, how to do a good job in consumer research is not easy, we need to follow certain principles and methods to avoid common misunderstandings and problems. In this paper, the purpose of consumer research, processes, methods, techniques, etc., combined with the practical experience of Shangpu Consulting, to provide some professional advice and guidance for enterprises to help enterprises improve the effectiveness and value of consumer research.

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