Project Background

Rail TransitPISThe system is a multimedia integrated information system that relies on multimedia network technology, takes the computer system as the core, and allows passengers to understand the train operation information and public media information in a timely and accurate manner through the display terminals set in the station hall, platform, and train passenger room.PISThe system is an important facility for the subway system to realize people-oriented, improve service quality, and speed up the transmission of various information announcements. It is an effective tool to improve the level of subway operation and management and expand the scope of subway services to passengers.

With the rapid development of urban rail transit,PISSystem requirements and technology are also constantly updated and upgraded. Currently, rail transitPISThe development of the system industry is mainly concentrated in the subway, high-speed rail, motor car, ordinary rail passenger car and other fields. Among them, the subway vehicle passenger information system is the most important market segment.2020China's urban rail transit vehicle inPISThe market size of the system exceeds25Billions of dollars, expected2026year, the market size will break40Billions of dollars.

Shangpu consulting company is a professional training company, with many years of industry experience and excellent technical team. Champu Consulting has provided high-quality subway projects in multiple cities.PISSystem solutions and service training have won the recognition and trust of customers and the market.

Customer pain points

The main problem facing the client company is how to improve their competitiveness and profitability and maintain a leading position in the fierce market competition. To this end, the client company needs to address the following pain points:

Insufficient staff capacity: due to rail transitPISThe system involves many professional fields, such as electronics, communications, computers, networks, etc., employees need to have strong professional knowledge and skills, but also need to master the relevant industry standards and norms. However, the customer company currently lacks a systematic and standardized employee training system, resulting in uneven employee capabilities and inability to meet the different needs and expectations of customers.

High staff turnover: due to rail transitPISThe system industry is highly competitive, and client companies are under pressure to poach and drain talent from peers and other industries. Because the customer company does not provide enough career development space and incentive mechanism for employees, the employees lack a sense of belonging and loyalty, and are easily tempted by the outside world to change jobs.

Low employee innovation awareness: due to rail transitPISSystem technology is constantly updated and changing, customer companies need to constantly follow up market dynamics and customer needs, to provide more innovative and personalized solutions and services. However, the current corporate culture and management mode of the client company are too conservative and rigid, and do not provide enough opportunities and platforms for employees to learn and innovate, resulting in the lack of innovation consciousness and motivation of employees, and it is difficult to adapt to market changes.

Project Purpose

In order to solve the above problems, Shangpu Consulting designed and implemented a set of rail transit for it.PISThe systematic enterprise training program aims to improve the professional ability of employees, reduce the turnover rate of employees, stimulate the innovation consciousness of employees, so as to improve the competitiveness and profitability of customer companies. The specific project objectives are as follows:

Improve the professional ability of employees: through systematic and standardized training system, make employees master rail transitPISRelevant knowledge and skills of the system, including system principles, system structure, system functions, system standards, system design, system installation, system maintenance, etc., can skillfully use relevant software and equipment, and can provide appropriate solutions and services according to the different needs and scenarios of customers.

Reduce the turnover rate of employees: by providing employees with career development space and incentive mechanism, employees can feel the attention and care of the customer company, and enhance their sense of belonging and loyalty. Specific measures include: formulating employee's career planning, providing employees with training and promotion opportunities at different stages; establishing a performance appraisal and reward and punishment system for employees, and giving corresponding rewards or punishments according to their work performance and contribution; establishing communication channels and feedback mechanisms for employees, timely understanding of employees' opinions and suggestions, and solving employees' problems and difficulties.

Stimulate employees' sense of innovation: by creating a learning organization and innovative culture, employees can develop the habit of continuous learning and continuous innovation, and enhance their creativity and competitiveness. Specific measures include: establishing a learning platform and resource library for employees, providing employees with learning resources in various forms and contents, and encouraging employees to actively learn and share; establishing an innovation platform and project library for employees to provide employees with various forms and contents Innovative projects encourage employees to actively participate and contribute; establish an innovative incentive mechanism for employees, and give corresponding recognition or rewards based on their innovative performance and results.

Research object

In order to better understand the customer company and its rail transitPISIn the field of system business, we have conducted research on the following objects:

Senior management of the client company: understand the strategic objectives, corporate culture, organizational structure, human resource management and other aspects of the client company;

Customer Company Rail TransitPISSystem Business Unit Employees: Understanding Rail TransitPISResponsibilities, work processes, work difficulties and training requirements of employees in the system business department;

Customer Company Rail TransitPISSystems Business Unit Customers: Understanding Customer Company Rail TransitPISCustomer satisfaction, customer demand, customer feedback and other aspects of the system business department;

Customer Company Rail TransitPISPeers and Competitors in the Systems Business: Understanding Customer Company Rail TransitPISMarket size, market trends, market competition, market opportunities, etc. in the system business area.

We used a variety of research methods, including questionnaires, interviews, observation participation, literature, etc., to collect a total of effective research data and information.

Project Content

According to the research results, we have designed the following enterprise training programs for the client company:

Employee Competency Enhancement Module: This module is designed to enhance the professional knowledge and skills of employees and includes the following sub-modules:

Rail TransitPISSystem Basics Training: This sub-module covers rail transitPISThe basic knowledge of the relevant concepts, principles, structure, functions and standards of the system enables employees to have a good understanding of rail transit.PISThe system has a comprehensive and systematic understanding.

Rail TransitPISSystem Design Training: This sub-module deals with rail transitPISSystem design methods, design processes, design tools and other content, so that employees can be based on customer needs and scenarios, reasonable and efficient rail transit.PISsystem design.

Rail TransitPISSystem installation training: This sub-module includes rail transitPISThe installation preparation, installation steps, installation precautions and other contents of the system enable employees to carry out correct and safe rail transit in accordance with the specifications and requirements.PISSystem installation.

Rail TransitPISSystem Maintenance Training: This sub-module covers rail transitPISSystem maintenance plan, maintenance methods, maintenance skills and other content, so that employees can be timely and effective rail transit.PISRoutine maintenance and troubleshooting of the system.

Employee Turnover Reduction Module: This module is designed to reduce employee turnover and includes the following sub-modules:

Employee career planning training: This sub-module helps employees to formulate their own career goals and paths, provides employees with training and promotion opportunities at different stages, and enables employees to feel the support and attention of the client company for their career development.

Employee performance appraisal and reward and punishment system training: This sub-module introduces the employee performance appraisal and reward and punishment system of Shangpu Consulting Company, defines the work objectives and evaluation standards for employees, and gives corresponding rewards or punishments according to their work performance and contribution, so that employees can feel the fairness and justice of the customer company to their work.

Employee communication channels and feedback mechanism training: this sub-module establishes employee communication channels and feedback mechanisms, provides employees with various forms and methods of communication and feedback platform, timely understands employees' opinions and suggestions, solves employees' problems and difficulties, and makes employees feel the care and help of the customer company for their work and life.

Employee Innovation Awareness Stimulating Module: This module aims to stimulate employee innovation awareness and includes the following sub-modules:

Employee learning platform and resource library training: this sub-module establishes a learning platform and resource library for employees, providing employees with learning resources in various forms and contents, including online courses, offline training, expert lectures, case sharing, books and magazines, etc., encouraging employees to take the initiative to learn and share, so that employees can form the habit of continuous learning.

Employee Innovation Platform and Project Library Training: This sub-module establishes an innovation platform and project library for employees, providing employees with innovative projects in various forms and contents, including technological innovation, product innovation, service innovation, management innovation, etc., encouraging employees to actively participate and contribute, so that employees can develop the habit of continuous innovation.

Employee innovation incentive mechanism training: this sub-module establishes an innovation incentive mechanism for employees, and gives corresponding recognition or rewards according to their innovation performance and achievements, including praise, bonus, promotion, patent, etc., to encourage employees to actively innovate, so that employees can feel the importance and appreciation of Shangpu Consulting Company for their innovation ability.

Project Value

Through the implementation of this project, we expect to bring the following values to the client company:

Improve the professional ability of employees and improve rail transitPISSystem business unit service quality and efficiency, enhance customer satisfaction and loyalty, expand market share and revenue;

Reduce the turnover rate of employees, reduce the loss and risk caused by brain drain, save human resources cost and time, and maintain the stability and sustainability of talents;

Stimulate the innovation consciousness of employees and enhance the rail transitPISThe innovation ability and competitiveness of the system business unit, driving technological progress and product upgrades, and seizing market opportunities and opportunities.