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Plastic Hospital Market Research Project Case

2024-07-15 00:39:28   来源:尚普咨询  浏览量:0

Project background:

整形医院是医疗美容行业的重要组成部分,主要提供手术类和非手术类的医疗美容服务,如隆胸、吸脂、眼部整形、玻尿酸注射等。近年来,随着经济水平的提高,人们对美的追求不断增强,医疗美容需求快速增长。2019年,中国医美市场规模达到1769亿元,同比增速达到22.2%2020年受新冠疫情影响,医美市场出现了一定程度的下滑,但随着疫情防控形势好转,医美市场逐渐恢复并呈现出强劲的复苏态势。预计到2023年底,中国整形市场规模将达到3000Billions of dollars.

Customer pain points:

尚普咨询公司是一家专业从事市场调研和咨询服务的公司,拥有多年的行业经验和专业团队。尚普咨询公司的客户是一家位于北京的大型连锁整形医院,该医院在北京拥有多家分院,提供全方位的医疗美容服务。该医院面临着以下几个方面的问题:

医院品牌知名度不高,缺乏差异化竞争优势,难以吸引和留住消费者;

医院服务质量参差不齐,存在一定的安全风险和投诉率,影响了消费者的信任度和口碑;

医院缺乏对市场需求和竞争态势的深入了解,难以制定有效的营销策略和发展规划;

医院缺乏对自身运营数据和效果评估的系统化管理,难以优化资源配置和提升效率。

Project purpose:

为了帮助客户解决上述问题,提升客户在北京整形医院市场中的竞争力和盈利能力,尚普咨询公司开展了一项针对北京整形医院市场的调研项目。该项目的主要目的有:

调研北京整形医院市场的规模、结构、特征、趋势、机遇和挑战;

调研北京整形医院市场中的主要消费者群体、需求特点、消费动机、消费行为和消费偏好;

评估北京整形医院市场中的主要竞争对手、竞争策略、竞争优势和竞争劣势;

基于市场调研结果,为客户提供针对性的品牌建设、服务质量提升、营销策略制定和运营管理优化等方面的建议和解决方案。

Research object:

The research object of the project mainly includes the following two categories:

北京整形医院市场中的消费者,即有意愿或已经进行过医疗美容服务的人群,通过问卷调查、深度访谈、焦点小组等方式,收集他们的基本信息、消费需求、消费动机、消费行为、消费偏好、消费体验、消费评价等数据;

北京整形医院市场中的竞争对手,即在北京市场中提供医疗美容服务的其他机构,通过桌面研究、神秘顾客、行业专家访谈等方式,收集他们的基本信息、市场份额、服务项目、服务质量、价格策略、营销策略、品牌形象等数据。

调研对象的数量:根据项目预算和时间安排,该项目计划采用以下样本量:

消费者调研:发放1000份有效问卷,进行50次深度访谈,组织5个焦点小组;

竞争对手调研:分析北京市场中的20家主要整形医院,进行10次神秘顾客访问,邀请5位行业专家进行访谈。

Project Content:

The main contents of the project include the following aspects:

市场现状分析:分析北京整形医院市场的规模、结构、特征、趋势、机遇和挑战,以及影响市场发展的政策法规、社会文化、经济环境等因素;

消费者分析:分析北京整形医院市场中的主要消费者群体的特征、需求、动机、行为和偏好,以及他们对不同整形医院的认知、态度和选择,以及他们对整形医院服务质量和效果的评价和反馈;

竞争对手分析:分析北京整形医院市场中的主要竞争对手的基本情况、市场地位、竞争策略、竞争优势和劣势,以及他们在消费者心目中的品牌形象和口碑;

客户分析:分析客户在北京整形医院市场中的现状和问题,包括客户的品牌知名度、市场份额、服务项目、服务质量、价格策略、营销策略等方面,并与竞争对手进行对比和差距分析;

建议与方案:基于市场调研结果,为客户提供针对性的建议和方案,包括如何提升品牌知名度和影响力,如何优化服务质量和效果,如何制定合理的价格策略和营销策略,如何提高客户满意度和忠诚度,以及如何规划未来的发展方向和目标等。




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