1. Introduction

Enterprise training refers to the systematic and purposeful educational activities organized by enterprises or entrusted to external institutions, including pre-job training, on-the-job training and job transfer training. The purpose of enterprise training is to improve the knowledge, skills, attitudes and behaviors of employees, so as to improve the work efficiency and quality of employees, enhance the career development and career satisfaction of employees, promote the fit and loyalty between employees and enterprises, and finally realize the strategic objectives and competitive advantages of enterprises.

Enterprise training consulting refers to providing professional training program design, implementation and evaluation services for enterprises, including diagnostic analysis of enterprise training needs, current situation, problems and objectives, formulating reasonable and effective training plans, contents, methods and forms according to the diagnostic results, organizing and coordinating training resources and activities, monitoring and evaluating the training process and results, and making continuous improvement according to the evaluation feedback.

Enterprise training consulting is a complex and professional work, which needs to follow certain principles and methods to ensure the training effect and customer satisfaction. Based on many years of experience in corporate training and consulting in Shangpu Consulting, this paper summarizes the ten principles and specifies the application and value of these principles in practice in the light of the customer cases that Shangpu Consulting has served.

Ten Principles of 2.

1. Customer demand oriented

Customer demand refers to the goals, requirements and standards that customers expect to achieve for training services, and is the starting point and destination of training consulting. Training consulting institutions should fully understand and respect the needs of customers, through effective communication and consultation, clarify the purpose, object, content, method, time, place, budget, etc. of training, and provide customized training programs and services based on customer needs.

Case: an automobile manufacturing enterprise

An automobile manufacturer is a leading domestic automobile manufacturer, with multiple brands and models, facing fierce market competition. The company hopes to increase sales and market share through training to enhance the expertise and sales skills of sales staff. The enterprise entrusts Shangpu Consulting Company to carry out training and consulting services. Through communication and research with customers, Shangpu Consulting Company understands the needs and expectations of customers, including:

Target audience: sales personnel from all over the country, about2000People;

Training content: automotive product knowledge, market analysis, sales strategy, communication skills, customer relationship management, etc;

Training methods: online and offline combination, using case analysis, role play, group discussion and other interactive forms;

Training time: twice a year training, each training3day;

Training place: select the appropriate training place according to the area where the sales staff is located;

Training budget: each training per person does not exceed5000Yuan.

According to the needs of customers, Shangpu Consulting has designed a set of training programs that meet the requirements of customers, and organized a professional team of trainers to provide customers with high-quality training services. After the training, the training effect and satisfaction were evaluated through questionnaires and examination tests. The results showed that:

Training participation rate reached95%above;

Training satisfaction reached90%above;

Sales staff's product knowledge, sales skills and customer relationship management capabilities have improved significantly;

Sales and market share have increased significantly.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

2. Based on corporate strategy

Enterprise strategy refers to the overall plan and action guide formulated by an enterprise to achieve its long-term goals, and is the direction and driving force of enterprise development. Enterprise training consultation should be based on enterprise strategy, analyze the industry environment, market competition, core competitiveness, etc., determine the relevance and consistency between training and enterprise strategy, and ensure that training can support and promote the implementation of enterprise strategy.

Case: an e-commerce platform

An e-commerce platform is a leading online shopping platform in China, with massive commodity information and user data, facing the dual challenges of technological innovation and user experience. The platform has developed a "data-driven" enterprise strategy, aiming to use big data technology to improve the platform's operational efficiency, product recommend accuracy, user satisfaction and loyalty. The platform entrusts Shangpu Consulting Company to carry out training and consulting services. Through communication and research with customers, Shangpu Consulting Company understands customers' strategies and challenges, including:

Enterprise strategy: data-driven, using big data technology to improve platform operational efficiency, product recommend accuracy, user satisfaction and loyalty;

Enterprise challenges: The data volume of the platform is huge and complex, which requires efficient data processing and analysis capabilities; The data application scenarios of the platform are diverse and fast-changing, which requires flexible data application and innovation capabilities; The data security and compliance of the platform are subject to strict supervision and requirements, and strict data management and protection capabilities are required.

According to the customer's strategy and challenges, Shangpu Consulting has designed a set of training programs with the theme of "data-driven", and organized a professional team of trainers to provide customers with high-quality training services. After the training, the training effect and satisfaction were evaluated through questionnaires and project presentations. The results showed that:

Training participation rate reached98%above;

Training satisfaction reached92%above;

The platform's data processing and analysis capabilities have been significantly improved;

The platform's data application and innovation capabilities have been significantly improved;

The platform's data management and protection capabilities have been significantly improved;

The platform's operational efficiency, product recommend accuracy, user satisfaction and loyalty have improved significantly.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

3. Competence of employees as the core

Employee ability refers to the comprehensive quality of knowledge, skills, attitude and behavior, which is an important factor affecting employee's work performance. Enterprise training consultation should take employee ability as the core, analyze the ability requirements of employees in the post, as well as the gaps and deficiencies in the ability of employees, and determine what abilities training can help employees improve and how to improve these abilities.

Case: A financial services institution

A financial service institution is a leading domestic financial technology company, providing diversified financial products and services, facing changes in the financial market and diversification of customer needs. The institution hopes to enhance the professional knowledge and service skills of financial advisers through training, and increase customer trust and loyalty. The agency commissioned Shangpu Consulting to provide training and consulting services. Through communication and research with customers, Shangpu Consulting has understood the needs and expectations of customers, including:

Training object: financial consultants all over the country, about1000People;

Training content: knowledge of financial products, market analysis, risk assessment, financial planning, communication skills, service standards, etc;

Training methods: online and offline combination, using case analysis, role play, group discussion and other interactive forms;

Training time: twice a year training, each training2day;

Training place: select the appropriate training place according to the area where the financial consultant is located;

Training budget: each training per person does not exceed3000Yuan.

According to the needs of clients, Shangpu Consulting has analyzed the competency requirements of financial advisers in their positions, as well as the gaps and deficiencies in the competencies of financial advisers, and identified the competencies that training can help financial advisers to improve, as well as ways to improve these competencies, including:

Knowledge of financial products: through explanation, demonstration, practice and other ways, so that financial advisers master the characteristics of various types of financial products, advantages and disadvantages, applicable objects, operating procedures, etc;

Market analysis: through case analysis, data interpretation, trend prediction, etc., to enable financial advisers to understand the dynamics, laws, opportunities and risks of financial markets;

Risk assessment: through test questions, simulation scenarios, risk quantification, etc., so that financial advisers can provide customers with appropriate risk assessment and advice according to their risk appetite, return expectations, asset allocation, etc;

Financial planning: through template filling, case sharing, scheme comparison and other ways, so that financial advisers can according to the customer's financial situation, financial goals, life cycle, etc., for the customer to develop reasonable and effective financial planning and scheme;

Communication skills: through role-playing, group discussion, feedback guidance, etc., enable financial consultants to use effective communication skills, such as listening, asking, explaining, persuading, etc., to establish good communication and trust relationship with customers;

Service standards: Through video viewing, service process, service evaluation, etc., financial consultants understand and abide by the agency's service standards and specifications, such as service attitude, service content, service timeliness, etc., to improve customer service satisfaction and loyalty.

According to the customer's needs and analysis results, Shangpu consulting company has designed a set of training programs with the theme of "improving the ability of financial consultants", and organized a professional team of trainers to provide high-quality training services for customers. After the training, the training effect and satisfaction were evaluated by questionnaire survey and examination test. The results showed that:

Training participation rate reached97%above;

Training satisfaction reached91%above;

Significant improvement in the expertise and service skills of financial advisors;

Customer trust and loyalty have increased significantly.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

4. Results-oriented goals

Results-oriented refers to the specific results and values to be achieved by the training as the goal, not just the training process and activities as the goal. Enterprise training consultation should take results-oriented as the goal, clarify the specific effects and values to be achieved by training, such as improving employees' knowledge, skills, attitudes and behaviors, improving employees' work performance and quality, increasing employees' career development and career satisfaction, promoting the fit and loyalty between employees and the enterprise, realizing the strategic objectives and competitive advantages of the enterprise, and formulating corresponding evaluation indicators and methods, in order to facilitate the quantification and evaluation of training results.

Case: a manufacturing enterprise

A manufacturing enterprise is a leading manufacturer of machinery and equipment in China, with multiple production bases and R & D centers, facing the dual requirements of product quality and innovation ability. The company hopes to improve the operation skills and safety awareness of production line employees through training, and reduce production costs and accident rates. The enterprise entrusts Shangpu Consulting Company to carry out training and consulting services. Through communication and research with customers, Shangpu Consulting Company understands the needs and expectations of customers, including:

Training object: production line employees all over the country, about5000People;

Training content: mechanical equipment operation procedures, safety protection measures, quality inspection standards, troubleshooting methods, etc;

Training methods: offline practical operation, using demonstration, simulation, guidance and other forms;

Training time: training once a year, each training1day;

Training location: on-site training in each production base;

Training budget: each training per person does not exceed1000Yuan.

According to the needs of customers, Shangpu Consulting Company has defined the specific effects and values to be achieved by training, such as improving the operation skills and safety awareness of production line employees, reducing production costs and accident rates, and has formulated corresponding evaluation indicators and methods, such:

Operation skills: through examination and test, evaluate the production line staff's mastery and application ability of mechanical equipment operation procedures, quality inspection standards, troubleshooting methods, etc;

Safety awareness: through observation records, evaluate whether the production line employees abide by safety protection measures, pay attention to potential safety hazards, and report safety problems in time;

Production cost: through data statistics, evaluate the production efficiency, product qualification rate, raw material consumption rate, energy consumption rate, etc. of the production line staff before and after training;

Accident rate: through data statistics, evaluate the number of accidents, accident types, accident losses, etc. of production line employees before and after training.

According to the customer's needs and evaluation results, Shangpu Consulting has designed a set of training programs with the theme of "improving the ability of production line staff", and organized a professional team of trainers to provide customers with high-quality training services. After the training, the training effect and satisfaction were evaluated by means of examination and test, observation records and data statistics, and the results showed that:

Training participation rate reached99%above;

Training satisfaction reached93%above;

The operating skills and safety awareness of production line employees have been significantly improved;

Production costs and accident rates have been significantly reduced.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

5. Based on diagnostic analysis

Diagnostic analysis refers to the systematic, comprehensive and objective investigation and analysis of enterprise training needs, current situation, problems and objectives, which is the basis and premise of training consultation. Enterprise training consultation should be based on diagnostic analysis, use scientific methods and tools, collect and process relevant data and information, find out the necessity, feasibility, priority and difficulties of training, and provide basis and reference for the development of training programs.

Case: a restaurant chain enterprise

A restaurant chain is a leading Chinese fast food brand in China, with multiple branches and franchise stores, facing market competition and changes in consumer demand. The company hopes to improve the management ability and service level of the store manager through training, and increase the turnover and profit of the store. The company commissioned Shangpu Consulting to provide training and consulting services, and Shangpu Consulting conducted diagnostic analysis through communication and research with customers, including:

Training needs: Through questionnaires, interviews, seminars, etc., I learned about the training needs and expectations of store managers, and found that store managers generally have the following needs:

Improve store operation and management capabilities, such as personnel management, financial management, inventory management, health management, etc;

Improve the ability of store marketing promotion, such as market analysis, marketing strategy, promotional activities, customer relationship management, etc;

Improve store service quality capabilities, such as service standards, service processes, service skills, service attitude, etc;

Training Status: Through data collection, document review, on-site observation and other methods, we have learned about the training status and problems of store managers, and found that store managers generally have the following problems:

Few training opportunities, single training content, boring training form, poor training effect;

training is out of touch with practical work, lacks pertinence and practicality, and is difficult to solve practical problems;

Lack of training follow-up and feedback, difficult to assess the effectiveness and value of training, difficult to continue to improve;

Training objectives: through goal setting, goal decomposition, goal quantification, etc., the training objectives and indicators of the store manager are determined, including:

Improve the operation and management ability of the store, so that the staff turnover rate of the store is reduced.10%Improved accuracy of financial statements20%, inventory turnover increased30%, Health pass rate increased40%；

Improve the ability of store marketing and promotion to increase the market share of the store.10%Increased customer satisfaction20%, repurchase rate increased30%, word-of-mouth communication rate increased40%；

Improve the service quality of the store and reduce the service complaint rate of the store.10%, service response rates increased20%, service resolution rate increases30%Service praise rate increased40%。

According to the customer's diagnosis and analysis results, Shangpu Consulting has designed a set of training programs with the theme of "improving the ability of store managers", and organized a team of professional trainers to provide customers with high-quality training services. After the training, the training effect and satisfaction were evaluated by means of questionnaire survey, examination test and data statistics. The results showed that:

Training participation rate reached96%above;

Training satisfaction reached94%above;

The manager's management ability, marketing ability and service ability have been significantly improved;

The store's turnover and profits have increased significantly.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

6. Program design as the key

Program design refers to the development of reasonable and effective training plans, contents, methods and forms according to the results of diagnostic analysis, which is the key and core of training consultation. Enterprise training consulting should take program design as the key, use innovative thinking and skills to design training programs that meet customer needs, strategies, goals, budgets, etc., and communicate and confirm with customers to ensure that training programs can achieve the desired results and value.

Case: a medical device enterprise

A medical device company is a leading medical device manufacturer in China, with multiple product lines and patented technologies, and is facing the dual tasks of market expansion and technological innovation. The company hopes to improve the innovation ability and teamwork ability of R & D personnel through training, and increase the competitiveness of products and market share. The enterprise commissioned Shangpu Consulting Company to provide training and consulting services. Shangpu Consulting Company conducted diagnostic analysis through communication and research with customers, and designed a set of training programs with the theme of "improving the ability of R & D personnel" according to the results of diagnostic analysis, including:

Target audience: R & D personnel from all over the country, about1000People;

Training content: innovative thinking, innovative methods, innovative tools, innovative cases, team building, team communication, team collaboration, etc;

Training methods: online and offline combination, using games, experiments, projects and other forms;

Training time: training once a year, each training2day;

Training location: on-site training in various R & D centers;

Training budget: each training per person does not exceed3000Yuan.

According to the customer's needs and analysis results, Shangpu consulting company uses innovative thinking and skills to design the following training links:

Games: through "reverse thinking", "eight kinds of intelligence", "eight hat thinking" and other games, to stimulate the innovative thinking of R & D personnel, expand the way of thinking and vision of R & D personnel;

Experiments: Through experiments such as "rocket production", "bridge construction", and "windmill production", cultivate the innovative methods of R & D personnel, and improve their hands-on ability and problem-solving ability;

Project: Through the "Medical Device Innovation Competition", "Medical Device Innovation Display" and other projects, exercise the innovative tools of R & D personnel, and enhance the ability of R & D personnel to innovate practices and innovative results;

Case: through "Apple", "Tesla", "Huawei" and other cases, to inspire R & D personnel's innovative ideas, learn R & D personnel's innovative experience and innovative strategies;

Team building: through "ice breaking activities", "self introduction", "interactive games" and other links, enhance the understanding and trust between R & D personnel, and establish a sense of belonging and identity of R & D personnel;

Team communication: through "communication skills", "communication barriers", "communication simulation" and other links, improve the communication ability of R & D personnel, such as listening, expression, feedback, consultation, etc., to improve the communication effect and quality between R & D personnel;

Team collaboration: through "division of labor", "goal alignment", "sharing resources", "mutual support" and other links, strengthen the collaboration ability of R & D personnel, such as analysis, planning, execution, evaluation, etc., optimize the collaboration process and results between R & D personnel.

According to the customer's needs and program design, Shangpu Consulting has organized a professional team of trainers to provide customers with high-quality training services. After the training, the training effect and satisfaction were evaluated by means of questionnaire survey, project display and data statistics. The results showed that:

Training participation rate reached98%above;

Training satisfaction reached95%above;

The innovation ability and teamwork ability of R & D personnel have been significantly improved;

The competitiveness and market share of products have been significantly improved.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

7. Implementation as a guarantee

Implementation refers to the organization and coordination of training resources and activities in accordance with the requirements of the training program to ensure the smooth progress and completion of training, which is the guarantee and landing of training consultation. Enterprise training consultation should be based on the implementation of the implementation of the guarantee, the use of effective management and control means, such as budget control, time control, quality control, risk control, etc., to ensure the full use of training resources and optimize the allocation, to ensure the efficient development of training activities and smooth completion.

Case: a clothing chain enterprise

A clothing chain enterprise is a leading fashion brand in China, with multiple branches and franchise stores, facing the changeable and personalized needs of consumers. The company hopes to improve the image temperament and matching skills of shopping guides through training, and increase consumers' willingness to buy and loyalty. The enterprise entrusts Shangpu Consulting Company to provide training and consulting services. Shangpu Consulting Company has carried out diagnostic analysis through communication and research with customers. According to the results of diagnostic analysis, it has designed a set of training programs with the theme of "improving the ability of purchasing guides". According to the requirements of the training program, it has organized and coordinated training resources and activities, including:

Target audience: shopping guides from all over the country, about2000People;

Training content: image temperament, dress etiquette, color matching, style matching, occasion matching, etc;

Training methods: offline practical operation, using demonstration, simulation, guidance and other forms;

Training time: training once a year, each training1day;

Training location: on-site training in each branch;

Training budget: each training per person does not exceed1000Yuan.

According to the customer's needs and program design, Shangpu Consulting Company uses effective management and control methods to ensure the smooth progress and completion of the training, including:

Budget control: through the rational allocation and use of training funds, such as trainer costs, training materials costs, training venue costs, training catering costs, etc., so that the actual cost of each training per person does not exceed.900Yuan, saved.10%the training budget;

Time control: through reasonable arrangement and implementation of training schedule, such as training start time, end time, rest time, time allocation of each link, so that the actual duration of each training does not exceed8hours, ensuring the efficiency and quality of training;

Quality control: through reasonable selection and management of trainers, such as trainers' professional background, teaching experience, teaching style, teaching effect, etc., the training quality of each trainer is above excellent, and the level and effect of training are guaranteed;

Risk control: through reasonable prevention and response to training risks, such as the absence of trainers, inappropriate training venues, lack of training materials, training participants do not cooperate, so that the actual risk rate of each training does not exceed5%To ensure the smooth and safe training.

According to the customer's needs and program design, Shangpu Consulting organized and coordinated training resources and activities to provide customers with high-quality training services. After the training, the training effect and satisfaction were evaluated by means of questionnaire survey, examination test and data statistics. The results showed that:

Training participation rate reached97%above;

Training satisfaction reached96%above;

The image of the guide temperament and collocation skills significantly improved;

Consumers' willingness to buy and loyalty have increased significantly.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

8. Evaluate feedback for improvement

Evaluation feedback refers to the systematic, comprehensive and objective monitoring and evaluation of the training process and results, and continuous improvement according to the evaluation results, which is the improvement and perfection of training consultation. Enterprise training consultation should take evaluation feedback as improvement, use scientific methods and tools, collect and process relevant data and information, analyze and evaluate the effect and value of training, such as improving employees' knowledge, skills, attitudes and behaviors, improving employees' work performance and quality, increasing employees' career development and career satisfaction, and promoting the fit and loyalty between employees and enterprises, realize the strategic objectives and competitive advantages of the enterprise, and make continuous improvement according to the evaluation feedback, such as adjusting the training content, method and form.

Case: a hotel chain enterprise

A hotel chain is a leading hotel management brand in China, with multiple branches and franchisees, facing market competition and changes in customer demand. The enterprise hopes to improve the service ability and etiquette quality of the front desk staff through training, and increase the occupancy rate and return rate of customers. The enterprise entrusts Shangpu Consulting Company to provide training and consulting services. Shangpu Consulting Company conducts diagnostic analysis through communication and research with customers. According to the results of diagnostic analysis, it designs a set of training programs with the theme of "improving the ability of front desk staff", and organizes and coordinates training resources and activities according to the requirements of the training program, and the training process and results of the systematic, comprehensive, objective monitoring and evaluation, and according to the evaluation results of continuous improvement, including:

Target audience: front desk staff from all over the country, about3000People;

Training content: service standards, service processes, service skills, service attitude, etiquette norms, etiquette skills, etc;

Training methods: offline practical operation, using demonstration, simulation, guidance and other forms;

Training time: training once a year, each training1day;

Training location: on-site training in each branch;

Training budget: each training per person does not exceed1000Yuan.

According to the customer's needs and program design, Shangpu consulting company uses scientific methods and tools to collect and process relevant data and information, analyze and evaluate the effectiveness and value of training, such:

Questionnaire survey: through the design and distribution of training satisfaction questionnaire, collect the opinions and suggestions of the front desk staff on the training content, method, form, effect, etc., and evaluate the training satisfaction and improvement space;

Assessment test: through the design and implementation of training knowledge and skills assessment test, collect the knowledge and skill level of the front desk staff before and after the training, evaluate the learning effect and improvement of the training;

Data statistics: by collecting and analyzing the work data of the front desk staff before and after the training, such as customer complaint rate, customer praise rate, customer occupancy rate, customer return rate, etc., to evaluate the work effect and value contribution of the training;

According to the customer's needs and evaluation results, Shangpu Consulting has made continuous improvements, such:

Adjust the training content: according to the feedback of the front desk staff, increase the content of some practical problems and solutions often encountered in communication with customers, so that the training content is closer to the actual work;

Adjust the training method: According to the feedback of the front desk staff, the demonstration and simulation of some etiquette skills commonly used in communication with customers have been added to make the training method more lively and interesting;

Adjust the training form: According to the feedback from the front desk staff, some scenario simulations and role plays often involved in communication with customers have been added to make the training form more interactive and participatory.

According to the customer's needs and program design, Shangpu Consulting organized and coordinated training resources and activities, and carried out systematic, comprehensive and objective monitoring and evaluation of the training process and results, and carried out continuous improvement according to the evaluation results, providing high-quality training services to customers. After the training, the training effect and satisfaction were evaluated by means of questionnaire survey, examination test and data statistics. The results showed that:

Training participation rate reached98%above;

Training satisfaction reached95%above;

The service ability and etiquette quality of the front desk staff have been significantly improved;

The occupancy rate and return rate of customers have improved significantly.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

9. Support with continuous follow-up

Continuous follow-up refers to the continuous monitoring and support of the training effect and value after the training, which is the continuation and deepening of training consultation. Enterprise training consultation should be supported by continuous follow-up, use effective methods and tools, such as return visit, counseling, review, sharing, etc., maintain contact and communication with customers and training participants, understand the continuity and stability of training effect and value, provide necessary help and guidance, and promote the consolidation and promotion of training effect and value.

Case: an education and training institution

An education and training institution is a leading online education platform in China, providing diversified educational products and services, facing the dual requirements of teacher quality and teaching quality. The organization hopes to improve teachers' professional knowledge and teaching skills through training, and increase students' learning effect and satisfaction. The agency entrusted Shangpu Consulting Company to provide training and consulting services. Shangpu Consulting Company conducted diagnostic analysis through communication and research with customers. According to the results of diagnostic analysis, it designed a set of training programs with the theme of "improving teachers' ability", and organized and coordinated training resources and activities according to the requirements of the training program, the training process and results were systematically, comprehensive and objectively monitored and evaluated, and continuous improvement was made according to the evaluation results. After the training, the training effect and value were continuously monitored and supported, including:

Return visit: regularly return visit to customers and training participants through telephone, email, WeChat, etc., to understand the continuity and stability of training effect and value, and to collect opinions and suggestions from customers and training participants on training services;

Counseling: through online or offline methods, according to the needs of customers and training participants, to provide teachers with personalized counseling services, such as answering questions, providing suggestions, sharing experiences, etc;

Review: through online or offline methods, according to the needs of customers and training participants, to provide teachers with systematic review services, such as reviewing knowledge, consolidating skills, testing level, etc;

Sharing: Through online or offline methods, according to the needs of customers and training participants, teachers are provided with communicative sharing services, such as sharing cases, sharing experiences, sharing results, etc.

According to the needs of customers and program design, Shangpu Consulting Company organized and coordinated training resources and activities, and carried out systematic, comprehensive and objective monitoring and evaluation of the training process and results, and carried out continuous improvement according to the evaluation results. After the training, it continuously monitored and supported the training effect and value, and provided high-quality training services for customers. After the training, the training effect and satisfaction were evaluated through questionnaires, assessment tests, data statistics, etc., and the contact and communication with customers and training participants were maintained through return visits, counseling, review, and sharing. The results showed:

Training participation rate reached99%above;

Training satisfaction reached97%above;

significant improvement in teachers' professional knowledge and teaching skills;

The learning effect and satisfaction of students have been significantly improved;

The training effect and value have been continuously consolidated and improved.

The client was very satisfied with the training and consulting services provided by Champ Consulting and expressed his willingness to continue to maintain a long-term relationship with Champ Consulting.

3. Conclusion

Enterprise training consulting is a complex and professional work, which needs to follow certain principles and methods to ensure the training effect and customer satisfaction. In this paper, according to the Shangpu consulting company for many years of enterprise training consulting experience, summed up the ten principles, namely:1. Customer demand oriented;2. Based on corporate strategy;3. Take the staff ability as the core;4. Results-oriented objectives;5. Based on diagnostic analysis;6. Taking the scheme design as the key;7. Ensuring implementation;8. Evaluation feedback for improvement;9. Support with continuous follow-up;10. Motivated by innovative thinking. This paper also illustrates the application and value of these principles in practice, combined with the customer cases that Champ Consulting has served. It is hoped that this paper can provide some reference and enlightenment for the relevant personnel of enterprise training consultation, help them to improve the level and quality of enterprise training consultation, and provide better training services for enterprises.