Shangpu Consulting: Necessary Conditions and Advantages of National Manufacturing Individual Champion Proof-Shangpu Consulting Company

Your location:Home Page > Researcher Articles > Enterprise Training >

Core Skills and Methods of Enterprise Training Consulting: Growth Path from Novice to Expert

2024-07-18 01:39:05 来源：尚普咨询浏览量：0

企业培训咨询是一种帮助企业提升员工能力和绩效的专业服务。随着市场竞争的加剧，越来越多的企业意识到人力资本的重要性，以及通过培训来提高员工素质和激发员工潜力的必要性。然而，并非所有的企业都有足够的资源和经验来自行开展有效的培训活动。这时，就需要借助外部的专业机构，即企业培训咨询公司，来提供定制化的培训解决方案。

企业培训咨询公司通常会派出一名或多名企业培训咨询师，与客户进行沟通和合作，完成以下几个主要环节：

需求分析：通过与客户进行深入的交流和调研，了解客户的背景、目标、问题、期望、资源等情况，明确培训需求和范围。

方案设计：根据需求分析的结果，制定合适的培训目标、内容、方法、形式、时间、地点等要素，形成完整的培训方案，并与客户进行沟通和确认。

方案实施：按照方案设计的内容，组织并执行具体的培训活动，包括课程讲授、案例分析、角色扮演、小组讨论、游戏模拟等方式，传授知识、技能和态度，并与参与者进行互动和反馈。

方案评估：在方案实施过程中或结束后，采用不同的方式和标准，如问卷调查、考试测试、行为观察等，来评估培训活动的效果，包括满意度、学习成果、行为改变等层面，并与客户进行分享和汇报。

方案改进：根据方案评估的结果，总结方案实施中存在的优点和不足，提出改进意见和建议，并根据客户的反馈和需求变化，进行必要的调整和优化。

可以看出，企业培训咨询师需要具备一系列的核心技能和方法，才能有效地完成上述环节，并为客户提供高质量的服务。那么，这些核心技能和方法是什么呢？如何才能从一个企业培训咨询的新手，成长为一个专家呢？

为了回答这些问题，我们可以借鉴达雷尔·本纳（Daryl Benner）提出的四阶段成长模型，将企业培训咨询师的成长路径划分为新手、熟练者、高手和专家四个阶段，并探讨在每个阶段需要掌握和提升的关键技能和方法。

新手阶段

新手阶段的企业培训咨询师，通常是刚刚进入这个行业，或者刚刚接触一个新的领域或客户的人。他们对企业培训咨询的流程和规范还不太熟悉，对客户的需求和期望还不太清楚，对自己的角色和职责还不太明确。他们需要遵循一些固定的步骤和指导，来完成基本的任务，避免出现重大的错误。他们的核心技能和方法主要包括：

学习能力：新手阶段的企业培训咨询师，需要有强烈的学习意愿和主动性，不断地吸收和掌握企业培训咨询的基础知识、技能和方法，以及相关领域或行业的专业知识。他们需要通过阅读、观察、实践等方式，来提高自己的理论水平和实践能力。

沟通能力：新手阶段的企业培训咨询师，需要有良好的沟通能力，能够与客户、同事、上级等各方进行有效的交流和协作。他们需要通过倾听、提问、回应等方式，来了解客户的需求和期望，表达自己的想法和建议，解决可能出现的问题和冲突。

适应能力：新手阶段的企业培训咨询师，需要有较强的适应能力，能够快速地适应不同的客户、环境、任务等变化。他们需要通过调整自己的心态、行为、策略等方式，来应对各种挑战和困难，保持积极和灵活。

尚普咨询公司在招聘和培养新手阶段的企业培训咨询师时，会注重考察和提升他们的学习能力、沟通能力和适应能力。例如，在面试时，会通过一些情景模拟或案例分析等方式，来测试他们对企业培训咨询基本知识和方法的掌握程度，以及与客户沟通和解决问题的能力。在入职后，会安排他们参加一系列的系统培训和实战辅导，来帮助他们熟悉公司的文化、流程、规范等内容，以及相关领域或行业的专业知识。同时，会安排他们跟随一些经验丰富的企业培训咨询师参与一些简单或标准化的项目，来观察和学习他们如何与客户沟通、设计方案、实施培训、评估效果等，并在每个环节给予他们及时的反馈和指导。

熟练者阶段

熟练者阶段的企业培训咨询师，通常是已经在这个行业或领域工作了一段时间，或者已经服务过一些客户的人。他们对企业培训咨询的流程和规范已经比较熟悉，对客户的需求和期望已经比较清楚，对自己的角色和职责已经比较明确。他们可以根据不同的情况，灵活地运用一些技巧和方法，来完成复杂的任务，提高工作效率和质量。他们的核心技能和方法主要包括：

分析能力：熟练者阶段的企业培训咨询师，需要有较强的分析能力，能够对客户的需求、问题、资源等进行深入和全面的分析，找出培训需求和目标的关键点和难点，制定合理和可行的培训方案，并预测可能出现的风险和应对措施。

设计能力：熟练者阶段的企业培训咨询师，需要有较强的设计能力，能够根据分析结果，选择合适的培训内容、方法、形式等要素，设计出符合客户需求和目标的培训方案，并能够用清晰和有说服力的方式，向客户展示和说明方案的优势和价值。

实施能力：熟练者阶段的企业培训咨询师，需要有较强的实施能力，能够按照方案设计的内容，组织并执行具体的培训活动，并能够根据实际情况，进行必要的调整和优化。他们需要具备良好的表达、演示、引导、激励等技巧，以及丰富的知识、技能和经验，来保证培训活动的顺利进行，并与参与者建立良好的关系。

尚普咨询公司在招聘和培养熟练者阶段的企业培训咨询师时，会注重考察和提升他们的分析能力、设计能力和实施能力。例如，在面试时，会通过一些真实或虚构的项目案例，来测试他们对客户需求、问题、资源等进行分析，并制定合适的培训方案，并向客户展示和说明方案的能力。在入职后，会安排他们参加一些进阶培训和专业认证，来帮助他们提高自己在不同领域或行业的专业水平和权威性。同时，会安排他们负责一些中等难度或规模的项目，并在每个环节给予他们适当的支持和监督。

高手阶段

高手阶段的企业培训咨询师，通常是已经在这个行业或领域工作了很长时间，或者已经服务过很多客户的人。他们对企业培训咨询的流程和规范已经非常熟悉，对客户的需求和期望已经非常清楚，对自己的角色和职责已经非常明确。他们可以根据自己的判断和经验，创造性地运用一些技巧和方法，来完成高难度的任务，创造出色的工作成果和价值。他们的核心技能和方法主要包括：

创新能力：高手阶段的企业培训咨询师，需要有较强的创新能力，能够对客户的需求、问题、资源等进行创造性的分析，提出新颖和独特的培训需求和目标，制定出具有突破性和领先性的培训方案，并能够用有影响力和吸引力的方式，向客户展示和说明方案的特色和优势。

领导能力：高手阶段的企业培训咨询师，需要有较强的领导能力，能够按照方案设计的内容，组织并指导具体的培训活动，并能够根据变化情况，进行有效的决策和控制。他们需要具备优秀的沟通、协调、影响、激励等技巧，以及丰富的知识、技能和经验，来保证培训活动的高效进行，并与参与者建立深厚的信任和尊重。

评价能力：高手阶段的企业培训咨询师，需要有较强的评价能力，能够在方案实施过程中或结束后，采用科学和系统的方式和标准，如平衡计分卡、ROI等，来评价培训活动的效果，包括满意度、学习成果、行为改变、业绩提升等层面，并与客户进行深入和全面的分享和汇报。

尚普咨询公司在招聘和培养高手阶段的企业培训咨询师时，会注重考察和提升他们的创新能力、领导能力和评价能力。例如，在面试时，会通过一些复杂或挑战性的项目案例，来测试他们对客户需求、问题、资源等进行创造性分析，并制定出具有突破性和领先性的培训方案，并向客户展示和说明方案的能力。在入职后，会安排他们参加一些高级培训和专家论坛，来帮助他们拓展自己在不同领域或行业的视野和思维。同时，会安排他们负责一些高难度或规模的项目，并在每个环节给予他们充分的信任和授权。

专家阶段

专家阶段的企业培训咨询师，通常是已经在这个行业或领域工作了非常长时间，或者已经服务过非常多客户的人。他们对企业培训咨询的流程和规范已经完全掌握，对客户的需求和期望已经完全了解，对自己的角色和职责已经完全清晰。他们可以根据自己的直觉和洞察力，直接地运用一些技巧和方法，来完成极高难度的任务，创造卓越的工作成果和价值。他们不仅是企业培训咨询师，更是企业培训咨询领域或行业内公认的权威人士。他们不仅为客户提供服务，更是为客户提供指导和启发。他们的核心技能和方法主要包括：

洞察能力：专家阶段的企业培训咨询师，需要有极强的洞察能力，能够对客户的需求、问题、资源等进行直观和本质的洞察，发现培训需求和目标的根本原因和最终目的，制定出具有颠覆性和革命性的培训方案，并能够用有感染力和震撼力的方式，向客户展示和说明方案的意义和影响。

影响能力：专家阶段的企业培训咨询师，需要有极强的影响能力，能够按照方案设计的内容，组织并引领具体的培训活动，并能够根据变化情况，进行自信和果断的决策和控制。他们需要具备卓越的表达、演示、引导、激励等技巧，以及丰富的知识、技能和经验，来保证培训活动的完美进行，并与参与者建立深刻的影响和共鸣。

贡献能力：专家阶段的企业培训咨询师，需要有极强的贡献能力，能够在方案实施过程中或结束后，采用创新和先进的方式和标准，如平衡计分卡、ROI等，来评价培训活动的效果，包括满意度、学习成果、行为改变、业绩提升等层面，并与客户进行深刻和全面的分享和汇报。他们不仅关注培训活动对客户的价值，更关注培训活动对社会和行业的价值。

尚普咨询公司在招聘和培养专家阶段的企业培训咨询师时，会注重考察和提升他们的洞察能力、影响能力和贡献能力。例如，在面试时，会通过一些极其复杂或挑战性的项目案例，来测试他们对客户需求、问题、资源等进行直观和本质洞察，并制定出具有颠覆性和革命性的培训方案，并向客户展示和说明方案的能力。在入职后，会安排他们参加一些顶级培训和国际会议，来帮助他们拓展自己在不同领域或行业的影响力和认可度。同时，会安排他们负责一些极高难度或规模的项目，并在每个环节给予他们完全的信任和授权。

Summary

企业培训咨询是一种帮助企业提升员工能力和绩效的专业服务。企业培训咨询师需要具备一系列的核心技能和方法，才能有效地分析客户需求，设计和实施合适的培训方案，评估和改进培训效果。本文从新手、熟练者、高手和专家四个阶段，探讨了企业培训咨询师的成长路径，以及在每个阶段需要掌握和提升的关键技能和方法。本文还结合了尚普咨询公司在服务客户时的具体案例，展示了企业培训咨询的实践应用和价值。希望本文能够对企业培训咨询师的成长和发展有所帮助和启发。

Consulting Services

economic database

Brand Rankings

User evaluation

Champu Consulting-Market Research & Consulting China Pioneer

immediate consultation

On July 05, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "In-process Plastic Market Research Project in the Automotive Sector. The customer said: The project report completed by Shangpu Consulting in cooperation with our company is due to the wide range of projects and strong professional products. Thank you very much for the professional and detailed market research report of Shangpu Consulting. I look forward to cooperating again next time and wish Shangpu Consulting by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!
On July 05, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "Research Project of the Network Designated City Transport Company. The customer said: The market research project provided by Shangpu Consulting for our company has provided us with a valuable reference basis for objectively evaluating the current market situation of the industry and achieved the expected goal. I also wish Champ Consulting the development of by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!
On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for "A Brand Sales Leading Research Project in the Water Purifier Industry. The customer said: The market research project provided by Shangpu Consulting for our company has provided us with a valuable reference basis for objectively evaluating the current market situation of the industry and achieved the expected goal. I also wish Champ Consulting the development of by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!
July 07, 2020, Shangpu Consulting received a satisfaction evaluation sheet from the customer's "Lithium Battery Enterprise Sales Strategy and Production Cost Research Project. The customer said: The market research project provided by Shangpu Consulting for our company has provided us with a valuable reference basis for objectively evaluating the current market situation of the industry and achieved the expected goal. I also wish Champ Consulting the development of by going up one storey! Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!
On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "Coal Mine Tunnel Drilling Rig Market Share Proof Project. The customer said: The survey plan of Shangpu Consulting is rigorous in design, scientific in method, standardized and rigorous in survey organization process, and basically reliable survey data, which provides relatively credible first-hand information for our research work. The research results are of great help to our company to understand the whole picture of the industry. Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!
On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from a customer for "A Brand in an Industry Leading Sales Research Project for Three Consecutive Years. The customer said: The survey plan of Shangpu Consulting is rigorous in design, scientific in method, standardized and rigorous in survey organization process, and basically reliable survey data, which provides relatively credible first-hand information for our research work. The research results are of great help to our company to understand the whole picture of the industry. Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!
On July 07, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "China Bird's Nest Industry Market Ranking Research Project. The customer said: has cooperated many times, as always satisfied, also recommend to other enterprises cooperation. Once again, I would like to thank the users for their support and wish them a prosperous career and an evergreen foundation!
On July 09, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for a hazardous waste treatment research project. The customer said: this is the organizational structure of the survey, the service process is very good, wish your company's consulting work is getting better and better, look forward to the next cooperation. I wish users a prosperous career, evergreen foundation!
On July 16, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the Shared Beauty Research Project. The customer said: The content of Phase I and Phase II is satisfactory, and we look forward to signing a long-term agreement in the later period. The research part of the country will continue to cooperate with your company. I wish users a prosperous career, evergreen foundation!
On July 09, 2021, Shangpu Consulting received a satisfaction evaluation sheet from the customer for the "Research Project on the Organizational Structure of Two Liquor Production Enterprises. The customer said: This is an organizational structure survey, the service process is very good, looking forward to the next cooperation. I wish users a prosperous career, evergreen foundation!

In the field of consulting, Champ Consulting can also provide you with the following services:

Research Module	research content
Market research	Industry status	market capacity	Product Application	channel mode	Supply chain	market competition	Market Consulting
Competitor Research	Enterprise background	Enterprise Finance	Sales Data	Market Strategy	Production Equipment	Supply Procurement	Technology R & D
Competitor Research	warehousing logistics	channel construction	Human Resources	Enterprise Strategy
User Research	Consumer Survey	consumption behavior attitude	Publicity/Promotion	Product Service	Brand Research	consumer characteristics
User Research	satisfaction survey	Employee satisfaction	user satisfaction
Market Entry Advisory	Macro Industry Research	competitive enterprise research	Downstream User Research	Channel Research	Due Diligence	Return on Investment
Market Entry Advisory	Floor module	Landing implementation recommendations	Long-term cooperation
Business investment due diligence	Target industry market investment value due diligence	Industry Benchmarking Enterprise Research	Target Enterprise Credit Assessment Report	Project investment due diligence
industry planning	Market research	market access	development strategy	investment location	Acquisition and integration	IPO Fundraising
Credit Report	Basic information	Major Events	Production/Operation Network	enterprise scale	Operating strength	Financial strength	Legal risk
Credit Report	Future business prediction	Overall credit rating	cooperative risk warning
Brand/Sales Proof	Market Share Proof	Market Share Proof	Proof of brand strength	Industry Proof	Specialized new proof	Proof of sales strength	Proof of technological leadership
Brand/Sales Proof	National/Global Status Certificate

Service advantages

More than 20 years of focus on the Chinese market consulting, won the user recognition, user satisfaction reached more than 96%, the following is part of the user praise

Focus on production and research

15 Year

Champ Consulting has been established for 15 years.

48 Intellectual Property Rights

Independent methodology

80% of the information comes from first-hand research.
massive data

118 Billionth

Self-built database 11.8 billion

Covering 1978 industries in China

0.1 billion new data per year

Industry Big Data Platform
Research Team

118 +

Have a 300 team of professional consultants

Practical operation and management experience of top enterprises

88% of members have international PMP certificates
Intellectual Property

48 Item

Independent methodology

48 independent intellectual property rights

high-tech enterprise

Industry Big Data Platform

Customer Evaluation

More than 20 years of focus on the Chinese market consulting, won the user recognition, user satisfaction reached more than 96%, the following is part of the user praise