Corporate training consulting is a professional service that helps companies improve their employees' abilities and performance. With the intensification of market competition, more and more enterprises are aware of the importance of human capital and the necessity of training to improve the quality of employees and stimulate their potential. However, not all enterprises have sufficient resources and experience to carry out effective training activities. At this time, it is necessary to use external professional organizations, that is, enterprise training consulting companies, to provide customized training solutions.

Corporate training consulting companies usually send one or more corporate training consultants to communicate and cooperate with customers to complete the following main links:

Demand analysis: Through in-depth communication and research with customers, understand the customer's background, objectives, problems, expectations, resources, etc., and clarify the training needs and scope.

Program design: according to the results of demand analysis, formulate appropriate training objectives, contents, methods, forms, time, place and other elements to form a complete training program, and communicate and confirm with customers.

Program implementation: According to the content of the program design, organize and implement specific training activities, including course lectures, case studies, role-playing, group discussions, game simulations, etc., to impart knowledge, skills and attitudes, and interact with participants and feedback.

Program evaluation: during or after the implementation of the program, different methods and standards, such as questionnaires, examination tests, behavior observation, etc., are used to evaluate the effectiveness of training activities, including satisfaction, learning results, behavior changes, etc., and to share and report with customers.

Scheme improvement: according to the results of scheme evaluation, summarize the advantages and disadvantages in the implementation of the scheme, put forward improvement opinions and suggestions, and make necessary adjustments and optimizations according to customer feedback and demand changes.

It can be seen that corporate training consultants need to have a series of core skills and methods in order to effectively complete the above links and provide high-quality services to customers. So, what are these core skills and methods? How can you grow from a novice in corporate training consulting to an expert?

To answer these questions, we can draw on Darrell Benner (Daryl Benner) The four-stage growth model proposed divides the growth path of corporate training consultants into four stages: novice, skilled, expert and expert, and explores the key skills and methods that need to be mastered and improved at each stage.

Novice Stage

The novice stage of corporate training consultants, usually just entered the industry, or just contact a new field or customer. They are not very familiar with the process and specifications of corporate training consulting, are not very clear about the needs and expectations of customers, and are not very clear about their roles and responsibilities. They need to follow some fixed steps and guidelines to complete basic tasks and avoid major mistakes. Their core skills and methods include:

Learning ability: the novice stage of enterprise training consultants, need to have a strong willingness to learn and initiative, constantly absorb and master the basic knowledge, skills and methods of enterprise training consulting, as well as professional knowledge in related fields or industries. They need to improve their theoretical level and practical ability through reading, observation and practice.

Communication skills: the novice stage of enterprise training consultants, need to have good communication skills, able to communicate and cooperate effectively with customers, colleagues, superiors and other parties. They need to understand the needs and expectations of customers, express their ideas and suggestions, and solve possible problems and conflicts by listening, asking questions, and responding.

Adaptability: the novice stage of enterprise training consultants, need to have strong adaptability, can quickly adapt to different customers, environment, tasks and other changes. They need to adjust their mentality, behavior, strategies and other ways to deal with various challenges and difficulties, and stay positive and flexible.

When recruiting and training novice corporate training consultants, Shangpu Consulting will focus on investigating and improving their learning ability, communication ability and adaptability. For example, during the interview, they will test their mastery of the basic knowledge and methods of corporate training consulting, as well as their ability to communicate with customers and solve problems through some scenario simulations or case studies. After entering the job, they will be arranged to participate in a series of systematic training and practical counseling to help them familiarize themselves with the company's culture, processes, norms, etc., as well as professional knowledge in related fields or industries. At the same time, they will be arranged to follow some experienced corporate training consultants to participate in some simple or standardized projects to observe and learn how they communicate with customers, design plans, implement training, evaluate effects, etc., and give them timely in each link Feedback and guidance.

Proficient stage

Business training consultants at the proficient stage are usually people who have worked in the industry or field for some time or have served some clients. They are already familiar with the process and specifications of corporate training consulting, have a clearer understanding of customer needs and expectations, and have a clearer understanding of their roles and responsibilities. They can flexibly use some skills and methods according to different situations to complete complex tasks and improve work efficiency and quality. Their core skills and methods include:

Analysis ability: the enterprise training consultant at the skilled stage needs to have strong analysis ability, be able to conduct in-depth and comprehensive analysis of customer needs, problems and resources, find out the key points and difficulties of training needs and objectives, formulate reasonable and feasible training programs, and predict possible risks and countermeasures.

Design ability: skilled enterprise training consultants, need to have strong design ability, according to the analysis results, select the appropriate training content, methods, forms and other elements, design a training program in line with customer needs and objectives, and be able to use a clear and convincing way to show and explain the advantages and value of the program to customers.

Implementation ability: The enterprise training consultant at the skilled stage needs to have strong implementation ability, be able to organize and implement specific training activities according to the content of the program design, and be able to make necessary adjustments and optimizations according to the actual situation. They need to have good expression, presentation, guidance, motivation and other skills, as well as a wealth of knowledge, skills and experience, to ensure the smooth progress of training activities, and to establish a good relationship with the participants.

When recruiting and training skilled corporate training consultants, Shangpu Consulting will focus on examining and improving their analytical, design and implementation capabilities. For example, during the interview, they will test their ability to analyze customer needs, problems, resources, etc. through some real or fictitious project cases, and develop appropriate training programs, and demonstrate and explain the program to the customer. After entering the job, they will be arranged to participate in some advanced training and professional certification to help them improve their professional level and authority in different fields or industries. At the same time, they will be arranged to be responsible for some medium-difficult or large-scale projects, and give them appropriate support and supervision in each link.

Master stage

Enterprise training consultants at the master stage are usually people who have worked in this industry or field for a long time or have served many customers. They are already very familiar with the process and specifications of corporate training consulting, are very clear about the needs and expectations of customers, and are very clear about their roles and responsibilities. They can creatively use some skills and methods according to their own judgment and experience to complete difficult tasks and create excellent work results and value. Their core skills and methods mainly include:

Innovation ability: enterprise training consultants at the master stage need to have strong innovation ability, be able to creatively analyze customer needs, problems and resources, put forward novel and unique training needs and goals, formulate breakthrough and leading training programs, and be able to show and explain the characteristics and advantages of the program to customers in an influential and attractive way.

Leadership: Master-stage corporate training consultants need to have strong leadership skills, be able to organize and guide specific training activities according to the content of the program design, and be able to make effective decisions and control according to changes. They need to have excellent communication, coordination, influence, motivation and other skills, as well as a wealth of knowledge, skills and experience, to ensure that the training activities are carried out efficiently, and to establish a deep trust and respect with the participants.

Evaluation ability: enterprise training consultants in the master stage need to have strong evaluation ability, and can adopt scientific and systematic methods and standards during or after the implementation of the program, such as balanced scorecard,ROITo evaluate the effectiveness of training activities, including satisfaction, learning outcomes, behavior change, performance improvement and other aspects, and to share and report with customers in depth and comprehensively.

When recruiting and training corporate training consultants at the master stage, Shangpu Consulting will focus on investigating and improving their innovation, leadership and evaluation capabilities. For example, during the interview, they will test their creative analysis of customer needs, problems, resources, etc. through some complex or challenging project cases, and develop breakthrough and leading training programs, and demonstrate and explain the program to customers. After entering the job, they will be arranged to participate in some advanced training and expert forums to help them expand their horizons and thinking in different fields or industries. At the same time, they will be arranged to be responsible for some difficult or large-scale projects, and give them full trust and authorization in each link.

Expert stage

Corporate training consultants at the expert stage are usually people who have worked in the industry or field for a very long time or have served a very large number of clients. They have fully mastered the process and specifications of corporate training consulting, have fully understood the needs and expectations of customers, and have fully clarified their roles and responsibilities. Based on their intuition and insight, they can directly use some skills and methods to complete extremely difficult tasks and create excellent work results and value. They are not only corporate training consultants, but also recognized authorities in the field of corporate training consulting or industry. They not only provide services to customers, but also provide guidance and inspiration to customers. Their core skills and methods mainly include:

Insight ability: enterprise training consultants in the expert stage need to have strong insight ability, be able to have intuitive and essential insight into customers' needs, problems, resources, etc., discover the root causes and ultimate goals of training needs and objectives, formulate subversive and revolutionary training programs, and be able to show and explain the significance and impact of the program to customers in an infectious and shocking way.

Influence ability: enterprise training consultants in the expert stage need to have strong influence ability, be able to organize and lead specific training activities according to the content of the scheme design, and be able to make confident and decisive decisions and control according to the changing situation. They need to have excellent expression, presentation, guidance, motivation and other skills, as well as a wealth of knowledge, skills and experience, to ensure the perfect training activities, and with the participants to establish a profound impact and resonance.

Contribution ability: enterprise training consultants in the expert stage need to have strong contribution ability, and can adopt innovative and advanced methods and standards during or after the implementation of the program, such as balanced scorecard,ROIto evaluate the effectiveness of training activities, including satisfaction, learning outcomes, behavior change, performance improvement, etc., and to share and report deeply and comprehensively with customers. They not only pay attention to the value of training activities to customers, but also pay more attention to the value of training activities to society and industry.

When recruiting and training consultants at the expert stage, Shangpu Consulting will focus on examining and improving their insight, influence and contribution capabilities. For example, during the interview, they will test their intuitive and essential insight into customer needs, problems, resources, etc. through some extremely complex or challenging project cases, and develop disruptive and revolutionary training programs, and show and explain the program to customers. After entering the job, they will be arranged to participate in some top-level training and international conferences to help them expand their influence and recognition in different fields or industries. At the same time, they will be arranged to be responsible for some extremely difficult or large-scale projects, and give them complete trust and authorization in every link.

Summary

Corporate training consulting is a professional service that helps companies improve their employees' abilities and performance. Corporate training consultants need to have a series of core skills and methods to effectively analyze customer needs, design and implement appropriate training programs, and evaluate and improve training effectiveness. This paper discusses the growth path of enterprise training consultants from the four stages of novice, skilled, expert and expert, as well as the key skills and methods that need to be mastered and improved at each stage. This paper also shows the practical application and value of enterprise training consulting by combining the specific cases of Shangpu Consulting Company in serving customers. It is hoped that this paper can help and inspire the growth and development of enterprise training consultants.