Emotion is a reflection of human mental activity, it is a subjective evaluation and experience of external stimuli or internal needs. Emotion is an indispensable part of human life, which can affect people's cognition, decision-making, behavior and social interaction. In corporate training, emotion is also a factor that cannot be ignored. It can promote or hinder employees' learning, growth and development.

Ten Common Emotions in Corporate Training

According to psychologist Plucik (Plutchik) According to the Emotional Wheel theory, there are eight basic human emotions: anger, fear, sadness, disgust, surprise, trust, joy and expectation. These eight basic emotions can generate more complex emotions through intensity and combination. In corporate training, we often encounter the following ten emotions:

Anger: Anger occurs when employees feel that they or others have been treated unfairly or unreasonably. Anger can motivate an employee to resist an unfair or unreasonable situation, but it can also cause an employee to lose his or her mind and control and to engage in aggressive or violent behavior.

Anxiety: Anxiety occurs when employees are faced with uncertain or risky situations. Anxiety can improve employees' alertness and concentration, but it can also cause employees to worry and stress excessively, affecting their thinking and actions.

Fear: Fear occurs when an employee perceives danger or threat to himself or others. Fear can prompt employees to avoid or respond to dangers or threats, but it can also lead to excessive withdrawal and avoidance, loss of self-confidence and courage.

Grief: When an employee suffers a loss or failure, sadness arises. Grief can help employees release negative emotions, but it can also cause employees to become immersed in grief and lose hope and motivation.

Stress: Stress occurs when employees are faced with demands or expectations beyond their own capabilities or resources. Stress can stimulate employees' potential and creativity, but it can also lead to physical and mental exhaustion and discomfort, affecting their health and well-being.

Frustration: Frustration occurs when employees feel that they cannot achieve their goals or meet their needs. Frustration can prompt employees to re-examine their goals or needs, but it can also cause employees to give up efforts and change and fall into a state of negativity and powerlessness.

Inferiority: When employees feel inferior to others or not recognized or respected by others, they will produce inferiority feelings. Low self-esteem can motivate employees to improve their abilities or image, but it can also cause employees to lack self-confidence and self-esteem and avoid challenges and competition.

Jealousy: Jealousy occurs when employees feel that others have something they want but don't have. Jealousy can drive employees to strive for what they want, but it can also lead to hostility and resentment towards others, undermining their relationship and cooperation.

Boredom: Boredom occurs when employees feel that what they are doing is meaningless or challenging. Boredom can prompt employees to find new interests or goals, but it can also lead to a lack of enthusiasm and motivation, affecting their efficiency and quality.

Excitement: Excitement occurs when employees feel that they are about to achieve their goals or meet their needs. Excitement can enhance employees' confidence and happiness, but it can also lead to over-excitement and impulsiveness, affecting their judgment and decision-making.

Emotional Management Strategies in Enterprise Training

Emotional management refers to the process of understanding, expressing, regulating and using emotions to achieve a certain purpose or effect. In corporate training, emotional management is an important skill, which can help employees improve their psychological quality, work performance and happiness. Here are some common emotion management strategies:

Understanding emotions: Understanding emotions refers to the process of understanding emotions experienced by oneself or others and their causes, characteristics, effects and meanings through observation, analysis, reflection and naming. Understanding emotions can help employees increase their understanding and acceptance of their own or others' emotions, and reduce misunderstanding and resistance to emotions.

Expressing emotions: Expressing emotions refers to the process of conveying the emotions you experience and their causes, characteristics, influences and meanings to yourself or others through language, behavior, art, etc. Expressing emotions can help employees release negative emotions, increase positive emotions, and establish good communication and relationships.

Regulating emotions: Regulating emotions refers to the process of influencing the emotions experienced by oneself or others and their intensity, duration and direction by changing the environment, thoughts, behaviors, and physiology of oneself or others. Regulating emotions can help employees reduce negative emotions, enhance positive emotions, and adapt to different situations and requirements.

Using emotions: Using emotions refers to the process of using emotions experienced by oneself or others and their information, motivation, feedback and other functions to achieve the goals or needs of oneself or others. Using emotions can help employees improve their creativity, decision-making, collaboration and leadership.

The case of emotional management at Champ Consulting.

Shangpu Consulting Company is a company specializing in corporate training and management consulting. It provides customers with a variety of emotional management training and services to help customers improve the psychological quality and work performance of employees. The following are some specific cases provided by Champ Consulting for customers:

Case 1: A manufacturing company is facing the dual pressures of market competition and technological change. Employees generally feel pressure, anxiety and fear, which leads to a decline in work efficiency, product quality, and customer satisfaction. Shangpu Consulting Company has designed a set of stress management training programs for the enterprise, including stress identification, stress assessment, stress release, stress transformation and so on. Through lectures, games, role playing and other ways, it helps employees understand and express their stress, learn and use effective stress management skills, turn stress into motivation, and improve their ability to resist pressure and adapt. After the training, the stress level of the employees of the company was significantly reduced, the work attitude was significantly improved, the work efficiency was significantly improved, the product quality was significantly improved, and the customer satisfaction was significantly improved.

Case 2: A financial enterprise is facing fierce internal competition and external supervision. Employees generally feel jealous, inferior and depressed, which leads to the deterioration of team atmosphere, the breakdown of cooperative relationship and the decline of performance. Shangpu Consulting Company has designed a set of team building training programs for the enterprise, including team trust, team communication, team cooperation, team innovation, etc., through group discussion, case analysis, practical operation, etc., to help employees understand and express their jealousy, inferiority and depression, learn and use effective team building skills, increase trust and respect for themselves and others, and enhance team cohesion and execution. After the training, the level of jealousy, inferiority and frustration of the employees of the enterprise decreased significantly, the team atmosphere improved significantly, the cooperative relationship recovered significantly, and the performance increased significantly.

Case 3: A service enterprise is faced with multiple challenges of customer demand and market changes. Employees generally feel bored, dull and lack of passion, which leads to the decline of service quality and the increase of customer turnover. Shangpu Consulting Company has designed a set of innovative thinking training programs for the enterprise, including innovative consciousness, innovative methods, innovative practice and so on. Through mind mapping, brainstorming, simulation exercises and other ways, help employees understand and express their boredom, dullness and lack of passion, learn and use effective innovative thinking skills, stimulate their interest and enthusiasm, and improve their creativity and innovation. After the training, the level of boredom, dullness and lack of passion of the employees of the enterprise is significantly reduced, the service attitude is significantly improved, the service quality is significantly improved, and the customer churn is significantly reduced.

Conclusion

Emotional management is an important subject in enterprise training, which is related to employees' mental health, work efficiency and team cooperation. From the perspective of psychology and management, this paper analyzes ten common emotions in enterprise training, and puts forward corresponding emotion management strategies to help employees adjust their emotions and improve their work performance and happiness. This paper also combines some specific cases provided by Shangpu Consulting Company for customers to show the practical application and effect of emotional management in enterprise training. I hope this article can inspire and help corporate trainers and participants.